Funny how you only hear about how bad a product is only after you get bitten!!
Like many customers I have lost some money sent overseas from Australia through Western Union. It is a very familiar story, they said they have paid the money to the right person and that he has shown some ID.
Of course, they cant check if it is a valid ID. Since, no one else knew of the transaction, there is a strong indication that it is an internal job. Of course the company conducted its internal "investigation" that failed to investigate that the driver's license produced was fake. It took a friend just one hour to find that out in the overseas country!!.
The story has a happy ending. I took the matter to the court and of course on the 11th hour they were willing to settle the claim. It costed me a little money and many many hours to document the case. But it was sweet victory indeed.
I wonder how many people bother with pursuing their grievance in the courts.
No wonder, many online services do not accept payment through Western Union.
Product or Service Mentioned: Western Union Money Transfer.
Monetary Loss: $2000.