I sent a money in minutes to my husband in TX USA. When my husband tried to pick it up, they could not find the transaction using the MTCN, nor my name or phone number.
I checked status online and got an error message saying they cannot find the transaction. I called WU, typed in the MTCN and got a recorded message saying it has not been picked up yet. I talked to a customer rep who says it was picked up before I ever told my husband the MTCN and the test question and answer.
My money vanished and they say an investigation will take 20 - 90 days. Probably won't get my money back.
Product or Service Mentioned: Western Union Money Transfer.
Monetary Loss: $162.