Bloomington, Illinois
Not resolved
Customer service
Product or Service Quality

I send money to my kids, who live in the same town as me. They live paycheck to paycheck and I routinely send them $20 or $30 to help them get by.

I work 10 hour days and it was just easier to send money via WU. Well, the last week I have been declined. I thought that was weird because my credit is just fine and I am sending via debit card on a checking account that has plenty of money in it. So yesterday I called their customer service number and spoke to a man who could barely speak English, he could not tell me why all of the sudden I have been declined.

I tried going through another company's Money Center and was declined as well. Who makes these decisions, it is my money and if I want to send my kids money, I should be able to do it, regardless of the way I chose to send it.

Product or Service Mentioned: Western Union Money Transfer.

Reason of review: Poor customer service.

Preferred solution: I want an exact reason why I am being declined. .

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