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An employee at Western Union refused to process my money order because one of the bills "looked too old". She told me to go to the bank to get a new bill. So, I went to another WU branch and they gave me a money order using the same bill that had been refused earlier.

In addition, she also refused to tell me why she wouldn't take the bill. I had to ask her repeatedly. She told me abruptly: 'You Know'. She finally relented because I wouldn't leave until she gave me some vacuous reason.

Are they allowed to refuse to accept bills that they deem too old?

Product or Service Mentioned: Western Union Money Order.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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