Not resolved

An employee at Western Union refused to process my money order because one of the bills "looked too old". She told me to go to the bank to get a new bill. So, I went to another WU branch and they gave me a money order using the same bill that had been refused earlier.

In addition, she also refused to tell me why she wouldn't take the bill. I had to ask her repeatedly. She told me abruptly: 'You Know'. She finally relented because I wouldn't leave until she gave me some vacuous reason.

Are they allowed to refuse to accept bills that they deem too old?

Product or Service Mentioned: Western Union Money Order.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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