Not resolved
Privacy and Data Security
Product or Service Quality

I send money by using my Bank Bill Pay Service to WU Pay and apparently the funds got transferred to my WU Pay account without the MTCN (a Money Tracking Number given by WU).After 4 days I contacted WU to find out why the money is not available for pickup by the receiver.

They told me it was in process and later sent a generic email stating they are still waiting for the Bank to complete the transaction instead of saying the MTCN missing. I called the Bank they said it was transferred. Why WU did not reject or bounce the transaction if it was not properly package and sent electronically by Bank? But instead they keep my money and the Bank said they cannot retrieve the money back.

And what really *** me off is that I have no means of contacting WU Pay department directly by phone. Their email support service is by no means to understand my concerns. All their phone numbers provided to me are routed to some off-shore call centers which are useless, it's like talking to a brick wall. I was on the phone a few different times with their off-shore call center supervisor where I spent an average of one and a half hour trying to get to WU Pay with no such luck.

Not even their own call center employees can get to them. Those WU Pay AH lock themselves into a "steal vault" so you the consumer cannot get to them. WU operates like a terrorist on US soil with very poor customer services to terrorize you while they have your money. I would like to know how our Government allow these bastards to handle people money with such *** procedures.

WU, if you are reading this, it's 22 day now and I still haven't got my money.

This person wrote the review because of poor customer service at Western Union. Reviewer claimed that he or she lost $650 and wants Western Union to issue a full refund.

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Western Union and western union money transfer for you to read. This information may help you with your purchase decision.

Had an Experience with Western Union?

Write a review


Terms of Service
Post Comment

You May Also Like

Western Union Refund Policy Review from Sydney, New South Wales Western Union "See below in regards to my cancelled transaction. Almost a month and I'm still waiting. I have read that you have several contact call centres around the world, but it's..." Read more Western Union - Exchange rate Western Union "According to @WesternUnion message, €1.00 is equivalent to $4.45. They say it seriously! That is why they cheated me when I used their services. Isn't it crazy? I'm stoned! I..." Read more Ingo Money - Never use this app. Ingo Money "After you send them all of your information they are unable to verify your identification and the app freezes. They make you trust that the app deleted your information. I..." Read more Western Union Money Transfer Review from Prichard, Alabama Western Union "Several weeks ago I sent it Western Union $70 to my girlfriend in the Philippines I made a mistake by putting her name backwards and then I made another mistake..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more