Hi all, please don't use Western Union to transfer money if you have a matter of an urgent nature to be resolved because once Western Union put your transfer on hold for their Legal department to get involve in investigating the receiver name which is a match in their watch list, it will take them several days to complete their verification process before they release the transfer from hold regardless how many contacts, email you make with them in order to reason them the importance of allowing the pickup of the money.
In fact once we were informed by an agent that the money is hold until I send a copy of my passport to ensure that I am not the person concerned in their watch list, I immediately scanned my passport and send by email to their security departmenent.
I was told that similar name like mine is on their watch and I would have to send a copy of my passport despite on every occasion that my money is sent to my name and blocked as if they don't have a mechanism to detect that I am not the person concerned.
Obviously this Western Union don't understand why we use in the first place their service and I really really really needed to collect the cash the day it was sent and despite begging them on the phone and by email to push whoever is dealing on my case to release my money transfer for nothing was done for 7 days... We are now considering to cancel the transfer and use a different company more efficient... Good luck to whoever wants to use western union again
Product or Service Mentioned: Western Union Money Order.