Not resolved
Customer service
Diversity of Products or Services
Privacy and Data Security

I have successfully sent multiple transactions to my family in the Philippines. But Western Union left me stranded in the Philippines by cancelling my transaction and could not give me any reason or any help.

I finally made it back to the United States and they still continue to cancel my transactions and can offer no help. The agents I talk to can barely speak English and definitely do not understand what they are doing.

Their web site shows the transaction as completed, but when I try to track the transaction, it does not show up. I had to call them multiple times and they kept giving me different numbers until someone could tell me the transaction was canceled.

Total Incompetence!

Product or Service Mentioned: Western Union Money Transfer.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service or product.

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