San Diego, California

I have been sending money through western union to m my sister for almost 20 years. in the last year or so, they started to hold the money through what they call the LEGAL DEPT.

They request me to send a copy of my ID to them which I did a over 20 times. every time I send money, I go through This. Customer Service is very bad, its like they are reading a script, very apologetic with no results or action.

I understand that a name match happens but if I Verified it more than once, it should be in there system, and that's what I tell them but no results.

I WILL NEVER USE THEM AGAIN. find any way to send money except them.

Product or Service Mentioned: Western Union Money Transfer.

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