Rather simple. Sent money with western union, and they refused to send it to the receiver based on a multitude of fictional reasons depending on which contract employee in a foreign call center you speak to. The real reason we find is the receiver shares the same name (common name) in the Country of receipt as someone Western has blacklisted. Of course they never tell us this, they use excuses like "you have to email here to find out why", or "its your bank", etc. We've heard every excuse in the book! After a month now of every excuse in the book for as to why it can not be sent, they pull the same garbage as to why it has not yet been refunded. They still will not refund the money via any other dependable method, like a good old fashioned check (or how about a WU money order, duh!). Like always, they try to blame the bank first... which is a practiced lie they are coached into it seems, its been sent, we'll call you back, blah blah blah. They refuse to do anything other than "investigate", an internal matter that does not concern the consumer they have stolen from.
At present I have been:
- promised a refund on 6 occasions days, all elapsed at this point with no refund
- lied to several times as to the reason the transaction was held, refused, or how/when it would be refunded
- I have been refused the telephone and/or name of a direct contact at western union to rectify the situation
Presently we are suing for for our refund + damages.
Perhaps a little too late, but to warn others, this is VERY common practice for Western Union. They are a corporation on thieves posting 5.2 billion in revenue for 2010. Did you know Western Union on average steals more than $300 million a year from money transfers that they refuse to pay out or go uncollected by the receiver? Did you know that Western Union actually gloats about such funds to attract investors and uses that stolen money to generate more profits, classifying them as "settlement assets" in federal reporting??? They do this until forced by state statutes to turn over "unclaimed" funds unpaid transactions to state governments and then charge a fee to return the money to the consumer they stole it from in the first place! Stealing interest free and interest negative loans in this manner is not only dishonest, but a Federal crime! There are numerous class action lawsuits against them at any one time for these illicit practices.
Product or Service Mentioned: Western Union Money Order.
Monetary Loss: $1930.