recently i had experience of using thier online web account to transfer money using my bank account which was worst nightmare experience i ever encountered.
I heard from my friends that their customer service and validation department based out of dominion republic has bad reputation in treating customers.
well i have to experience this first hand. my advice is to stay away from western union use money gram or xoom or other service which are much better.
in this day and age of social media one would think customer service will be dealt with professionalism , oh no western union is running a thug service out of dominican republic