Not resolved

My friend needed money so I tried using Western Union online since it was the middle of the night.I fill out all the online forms and inserted my personal info and the page freezes!

after about twenty minutes of that *** I finally get to the end of the process to find out I need to call a phone number to verify who I am so I call the number given and because my phone number was not in my name they denied my money transfer of $100 and suggested go to a local agent store. So even though they denied my money transfer they still charged my debit card $100 and another $17 for service fees WHEN I DIDN'T GET ANY SERVICE BECAUSE THEY DENIED IT!!! I went to the a Money Tree to use the 24 Hour Western Union and handed the lady my card and when she ran it for the $100 bucks it DECLINED. I was in shock because I new I had well over $2000 in my bank.

I called to check my account by phone and there was 18 authorizations for $1 then another for $100 and another for $17!! Because they (Western Union online) authorized my card 18 times for $1 with two additional charges my bank froze my account as a security procedure, when there is that much activity going on so fast they freeze your account. So now have I have to wait until the bank opens and get my account activated and then deal with Western Union to get my $100, $17 and $18 (dollar for each time they authorized) back which was next to impossible because when you get a hold of customer service THEY BARELY SPEAK ENGLISH! They're obviously from India and when you ask a question it takes them a minute or two for them to find their script to read to you for whatever question you asked them.

It was just horrible! Western Union will charge your card even after denying your transfer and then try to keep the "service fee" even though you got no service. The lady I spoke with to verify the "Sender" which was me when I was doing the online transfer said there was no action taken against my card and that was a big FAT lie. I suggest finding other means when you need to send money, Western Union is HORRIBLE and their Customer Service is insanely bad with broken english.

It got to the point where the customer service reps hung up on me twice because of the language barrier.

It's just absurd when some non American tells me I can't send my American money to another American person on American soil.Never again!

Review about: Western Union Money Transfer.

Had an Experience with Western Union?

Write a review


Terms of Service
Post Comment

Your review was posted in 2010.In 2012, it sounds like they have added people in Puerto Rico, Costa Rica, or somewhere in Central America.

The accents sounded Spanish-speaking to me.

They spoke better English, but they still lied to me too.


tea they have no customer service in the US anymore

You May Also Like

Popmoney - Legalized RipOffs Popmoney "This is the biggest Legalized Scam That's running, They keep Your money for as long as they can. So You take a million dollars of peoples money and hold it..." Read more Western Union - Review the attached Western Union "Good Morning, I had received an email from Western Union Malaysia which I attached , please check the attached file why they sent the email to my personal email and..." Read more Western Union - Exchange rate Western Union "According to @WesternUnion message, €1.00 is equivalent to $4.45. They say it seriously! That is why they cheated me when I used their services. Isn't it crazy? I'm stoned! I..." Read more Western Union Refund Policy Review from Sydney, New South Wales Western Union "See below in regards to my cancelled transaction. Almost a month and I'm still waiting. I have read that you have several contact call centres around the world, but it's..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more