Last January 2016, I requested a history of my transactions. The receipts I received from the agent faded over time and couldnt be read.
All the customer service reps were located in the Philippines or India. I filled out the forms twice, by mail and by fax. The response I received over and over again was the history will be mailed and emailed within 24 to 48 hours. Never happened.
I needed this info to prove what i sent to someone. They don't care. I have spoken to supervisors and their supervisors.
I will never use Western Union again. Their company out sources to a group of incompetent people who really don't care about your situation.
Product or Service Mentioned: Western Union Money Transfer.
Reason of review: Poor customer service.