Not resolved

I have used Western Union for several years without any problems.I have used them enough for them to send me a Gold Western Union card.

Today I experiences VERY poor customer service and inept responses. I short, WU said that they could NOT verify phone numbers I gave them. The phone numbers were to verify who I was. I gave them two (2) numbers I have been using for the last 8 years AND are listed on my online profile.

Joan (#685) said their third party system could not verify the two numbers.

When I responded that the numbers provided were the same online numbers she ended the call.Time to use another wire transfer company and short WU stock!!

Review about: Western Union Money Transfer.

Had an Experience with Western Union?

Write a review


Terms of Service
Post Comment

An update.I spoke with a senior CSR who stated she would correct my profile and correct their incorrect telephone data.

However, she could not verify that the correction had been made until I made ANOTHER WU transfer.

She wasn't even willing to send an email to verify the correction!!What a waste of time, effort and energy!!:(


I called western union to transfer money over the phone because a family member needed my help so I drop everything I was doing to rush to thier aid. Western union took all my information about me and my bank and at the last step another guy came on the phone and said a third party could not verify my phone number so they decline the transfer and put the money I wanted to use on hold for three days. :(

Golden Valley, Arizona, United States #329159

I had the same experience twice in a three day span.I have been attempting to send my sister money on-line and I called to complete the transaction and I gave them all of the four numbers that I have had over the last 10 years and they failed to verify my identity..

I then enter my information in Google and sure enough the first number that appears is the first number I gave them.

They need to use a Third Party Verification system.I am with you they will not get another dollar from me….

You May Also Like

Western Union Money Transfer Review from Prichard, Alabama Western Union "Several weeks ago I sent it Western Union $70 to my girlfriend in the Philippines I made a mistake by putting her name backwards and then I made another mistake..." Read more is a Fraudulent Scam Operation Bitcoinbooker "Comany: Bitcoinbooker URL: What they claim to do: Exchange Bitcoins to Paypal USD Bitcoinbooker claims to provide a Bitcoin to Paypal exchange service, but in reality, they are a..." Read more Ingo Money - Fees are all they are  after...the truth read Ingo Money "I have long time standing clients. And they Ingo will charge exorbitant fees for a "Mobile Check Load" They Ingo are opportunists with predatory standards to essentially fleece you upfront...and..." Read more Western Union - Review the attached Western Union "Good Morning, I had received an email from Western Union Malaysia which I attached , please check the attached file why they sent the email to my personal email and..." Read more Lbc Express - Shitty service Lbc Express "21st i wasnt at home so i didnt know if it came or not but, but when i ask my mom she said nothing came. So I waited the day..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more