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I purchased two Western Union Money Orders. One of the money orders I mailed to a company and they cannot find it.

I called Western Union just to check to see if it was cashed and it was and is still not cashed. I end up speaking with a customer rep and she asked me to fax the documentation to them and I did. This had been since last Tuesday. I have called three times and faxed three times.

I called again and it saying the money orders had not been cashed. Then when I asked for a rep, they are saying it is not in their system when I am receiving confirmation that my fax had gone though three times.

The are not responding no are they trying to help. Poor Service

Product or Service Mentioned: Western Union Money Order.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Getting a refund is difficult.

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Anonymous
#1128994

I WILL NOT BE USING WESTERN UNION AND WILL TELL MY FRIENDS TO USE MONEY GRAM.

SERVICE IS VERY POOR.

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