They are thieves and bunglers the like of which I have never before experienced in my 62 years. You should think twice before doing business with this company, especially when the transfer of money is mission-critical, since the odds of getting cheated or of having your transaction fail are high.
The web site is functionally mentally retarded and customer service appears to have been re-outsourced to a country that makes India look like Zurich. I can think of no company that does more things poorly than this one, and we can only hope that another comes along to provide the services that Western Union pupports to provide.
Review about: Western Union Money Transfer.