Not resolved

I sent money to mom like I have been doing for two years, I received my confirmation and left the store just to get a call from someone pretending to be from Western bbbbla bla with the thickest accent, sounds like an Indian accent, he wants my MTN numbers, I asked him to identify himself and he failed to do so, the caller ID did not show WU so I thought he was a scammer and asked him to "Go learn some english and call back, or have someone fluent in the language call me back" The bestrode turned out to be from W.U Gestapo Operation called "security department" and he declined my transaction.I called their 800 a day later, their voicemail recognized my number and told me that funds were available, I pressed 0 and was connected to a Vietnamese lady who told me that they declined my transaction and they cannot divulge why because of security bla bla.

I tried to tell her that this is routine transaction under $300 and was doing it for three year or more.

I was getting nowhere with her and when I asked to speak to manager she put me on hold for ever.This is a new tactic to park callers on hold until they give up.

Here is my advise to W.U: You pretend to be a good US corporation, so be patriotic and hire US staff for your call center, don't treat your repeat clients as thieves and when you use Indian call centers, make sure they can understand and comprehend English.

Monetary Loss: $300.

Had an Experience with Western Union?

Write a review


Terms of Service
Post Comment

You May Also Like

Western Union Money Orders are the WORST EVER!! Western Union "I purchased two Western Union Money Orders. One of the money orders I mailed to a company and they cannot find it. I called Western Union just to check to..." Read more Western Union - Exchange rate Western Union "According to @WesternUnion message, €1.00 is equivalent to $4.45. They say it seriously! That is why they cheated me when I used their services. Isn't it crazy? I'm stoned! I..." Read more Western Union Refund Policy Review from Sydney, New South Wales Western Union "See below in regards to my cancelled transaction. Almost a month and I'm still waiting. I have read that you have several contact call centres around the world, but it's..." Read more Rise Credit - A ten year derogatory placed on my credit file erroneously by Risecredit Rise Credit "In May of 2014, I had a mortgage loan in escrow, for the purpose of paying off my existing debt. This loan was set to fund on 5/27/2014 with projected..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more