I tried to send money to an acquaintance, a chronically homeless woman I know. She lives far away and my car is in disrepair.
I used Western Union to send her $25. It cost me $5! I asked the phone rep before the transaction if it would be a problem since she may not have a photo ID. No problem.
Well it was a problem. Fine. I'm in banking. I know the risks.
She called and said the WU rep at her location suggested using a security question. I called back. No can do. Why?
Because I sent the money over the Website. Can I go to a location here and give the code word? No. Can you send me an email, which is on my account and I could respond with the code word?
No. Change the person to receive it, they say. There is no other, I say. I ask where online does it say I can't give a code word.
They can't answer, and when I press them, I get hung up on. Can I get a full refund? No. They keep the five bucks.
I called a supervisor. He tells me to hold to find the information, and suddenly I'm connected to someone else with the same story. In the end I talked to 5 or 6 people with no results, even calling the location, which was a Hannaford's Supermarket. They said they couldn't give out information about Western Union!
???? They pleaded the fifth! I will be making a complaint to the Banking Division of the New York Atty Gen's Office, and the BBB, and anywhere else I can get the message to other people that WU is a worthless service. BTW, they are already getting out of town.
They are sending the jobs there. See the company reviews at glassdoor.com
Product or Service Mentioned: Western Union Money Transfer.
Monetary Loss: $25.