I have been using western union normally for a year, sending to one person with no problems. On 23 November 2012 western union decided to block all my transactions for no reason and with no warning. They gave me a cryptic message that I need to call a number to confirm my transaction. I eventually get to a foreigner on the phone with a thick accent, not an American, and give my information. They refuse to help, and transfer my call to another foreigner in some other department saying that my transaction was under them. This foreigner needed to get all my information again, as western union does not communicate within itself. I then find out from this outsourced call center worker that my account is under something called the compliance department and I will have to do an interview in order to have my money released for pickup.
Keep in mind that my girl friend is waiting for the "in minutes" option which I paid for from this rotten company. Western Union did not offer to reduce my fee for making it take hours on the phone with an Indian call center to complete this process. It turned out that the message I received from western union to call the number was false, in that the number was not the correct one. My account was under their compliance department the entire time, but it took a great effort going through many Indians to find the number to call.
The compliance department has no hold function, or phone ***. If the phone basher is busy when you call, it goes to voice mail and claims that they will call you back. I didn't fall for that for 1 second. I kept spamming calls to them until I finally got through and then the real anger started. The worker kept asking me tremendously personal questions in order to perform the service that I had paid the company to perform. What is the money for? Where did you get it? Did it come from a checking account or savings account? How much money do you make? Where do you work? The worst part is that I was trapped because I had promised my girlfriend that the money would be ready so I had no way to refuse these creeps. I had to humiliate myself and answer all their identity theft level questions, or else they would refuse to perform the service I paid them for. I was treated like a terrorist and a criminal for sending a few hundred dollars to the same person that I always send money to week after week. I will be making every effort to find ways to avoid using this horrible company to transfer money. I have been insulted many times by them and hassled to no end trying to do something simple and I am sick of it. I am warning everyone out there, please try to find another company to use because this one will give you a stroke with rage as they humiliate and frustrate you for no reason. Horrible people, horrible company.
Product or Service Mentioned: Western Union Money Transfer.
Monetary Loss: $800.