Product: Western Union Domestic Money Transfer Clear all filters (13 of 13 reviews match)
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1.0
Details
A few weeks ago I attempted to send my son $60 and when he went to pick up the money he was told it was rejected and he's not allowed to pick up money any longer. He went to two locations and was rejected. I tried sending money online and it was rejected. I have been...
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1 comment
UnsuitableSumatranRhinoceros721
#1748850

This happened in Burlington, WA and Lacey, WA - not Oak Harbor. I never typed in Oak Harbor so I don't know why that shows up.

Review
#1656015 Review #1656015 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Pros
  • Fast way to send money to someone in need
Cons
  • If there are problems
Reason of review
My son and I can't get an explanation for money I send him being rejected. They say he cannot receive it.
Preferred solution
I want an email explaining why suddenly they won't let my son pick up the small amount of money I tried to send him twice.

Western Union has $95 of my money

I trie to send money to my daughter's friend last week and at the end of the transaction a messaged popped up saying my bank declined the transaction. Therefore the transaction was not done. However when i checked my Sad bank account the money to Western Union was pending. The next day it was an actual debit in my bank. it's been a couple days and the money has not been refunded and not showing up as a transaction in my Western Union account. i have used Western Union many times. But after this experience i will never use them again.
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Review
#1505742 Review #1505742 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
My issue was dealt with via Australia Post in person where I sent cash, in previous visits the charge was around $13 - $16 per visit only this particular transaction I was charged over $25 for exactly the same service. I did make mention of this to the Australia Post...
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Review
#1330801 Review #1330801 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Reason of review
Pricing issue
Sent a western union transfer from a grocery store paid cash. Took the money and THEN told me that my transfer was on HOLD. Said to call 800-325-6000. I did and NO ONE ANSWERED. WAS PUT ON HOLD FOR hours!!! Coudn't get my money off hold because no one would answer. My...
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1 comment
Anonymous
#1538091

Western Union has been a pain for decades ... even Bugs Bunny received his telegrams via "Eastern Onion". Their current payment system utilized by one of my insurance companies is lousy and has caused issues for me twice.

Review
#1327727 Review #1327727 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered

Western Union - Slow uptake of staff

1.0
Details
A staff from western union area e branch in dasmarinas cavite philippines was slow in taking the transactions of a certain customer today july 8, 2018 around 3:00pm- 3:40pm. She only assisted one customer in the span of 40 minutes and it resulted to a very long queue and she doesn’t care. What kind of customer service is that? I ended up getting my ID back and went to other branch.
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Review
#1298216 Review #1298216 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
1.0
Details
Western Union - Thanks for making my day WORSE
If I’m receiving the money I should be able to change the location when YOU WESTERN UNION GET IT WRONG. The receipt said it was sent to North Dakota yet in the system they have it listed as freaking Florida. So here I am. Sitting it the freezing cold weather. Waiting...
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Review
#1127024 Review #1127024 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Reason of review
Poor customer service

Western Union in Riverdale, Georgia - WU IS A TERRIBLE COMPANY TO DEAL WITH

1.0
Details
Sent $250 at a Walgreens WU kiosk. My husband, the person I was sending the money to did not pick up money because store he went to said they didn't have that much money, he had to catch a flight, left the state & did not pick up the money. When I went back to where I sent the money, went twice. Both times Walgreen personnel took a very long time, tried to help me, I had all my receipts, info from my drivers license & husbands photo id, got a new tracking # from WU, cashier called WU 2-3 times, refund still denied electronically. Will be writing WU's CEO about this. It's been 1 week already since the initial transaction. WE WILL NEVER USE WESTERN UNION AGAIN AND WILL ADVISE ALL OUR FRIENDS & FAMILY NOT TO EITHER. AM POSTING ABOUT WU's TERRIBLE CUSTOMER SERVICE & METHODS AVAILABLE TO GET REFUNDS ON FACEBOOK.
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Review
#1119664 Review #1119664 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Cons
  • Companies tactics
  • Business tactics
  • Online service not usable
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Full refund

Western Union - Racist attitude toward my receiver

2.1
Details
I contacted WU over several recent transfers. They claimed the receiver was a risk for theft. The receiver is an administor for a Lagos clinic and a degreed professional. We verified every cent wired to the receiver by getting response from my family in Lagos. We are limited to a far lower amount, in spite of our success. This has happened with two different African receivers, both with credentials. We did not lose a single penny in any of our wired transfers , yet WU claimed a risk. They had no answer when I called customer svc with proof. Instead, they kept emailing me for more information until it became an issue of delay tactics. Our conclusion, and reflected by the receivers as well, WU has an internal racist attitude with all African, especially Nigerian people. .
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Review
#1103231 Review #1103231 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Pros
  • Fair
Cons
  • Worst experience with a company i have ever had
Reason of review
Poor customer service
Preferred solution
Approve our receiver.
Tags
  • declined

Western Union in Nowata, Oklahoma - Barred from sending money

Why can't I send money using my number? I frequently visit Connecticut and Florida . Different address used by me but it's the same number and ID used. Y is there a problem?
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Review
#1100422 Review #1100422 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Reason of review
Order processing issue

Contact Western Union Customer Service

Mailing Address:
Western Union Financial Services, Inc.
P.O. Box 4430 P.O. Box 6036 Englewood, CO 80155
Bridgeton, Missouri 63044
United States
Phone:
(800) 325-6000
All Western Union Contacts
1.0
Details

Update by user Mar 04, 2017

It gets even worse. After my grandson went to a Safeway Store to get the Western Union, they refused to accept his ID, which is legitimate, and would not give him the money. The location of the Safeway is the one given to me by Western Union's Customer Service Rep, who...

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1 comment
GottaSayIt
#1310537

It took FOUR DAYS for my grandson to find a Western Union that would release the $400 I wired him. When I sent the money, it took two minutes for Western Union to take it from my bank account.

Funny how that works! If they do that to every customer, they're making out like bandits collecting interest.

Review
#1016459 Review #1016459 is a subjective opinion of poster.
Service
Western Union Domestic Money Transfer
Cons
  • Worst experience ever
Reason of review
Deceptive business practices