Wow no words to describe. I have used western union for quite a while and it wads satisfactory.
In May 2016(yes that many months and NO resolution) I made a money transfer to my son's girlfriend in her name. She called to say she had lost her ID and needed me to send to her friend. I called western union to change name. FYI you cant do that even though its YOUR money!!!
So I cancelled the transaction. I gave western union the transaction cancellation ID # and they cancelled another transaction I had sent a week before to my son very different name then my girlfriend. They then claimed they had lost the money. I paid the money back and was told in May 2016 I could start using the online services 2 days later.
Well guys as you can see repeated phone calls, emails speaking to managers and still NOT resolved. I have virtually no other way to send money to my son and family in Canada and Western union hasn't fixed the issue
Product or Service Mentioned: Western Union Money Transfer.
Reason of review: Order processing issue.
I didn't like: Customer service or product.