Product: Western Union Customer Care Clear all filters (19 of 19 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Sending money to my HUSBAND who is working in Nigeria building homes and I was treated like an idiotic woman that is being scammed.After every question there was a comment or noise made from their representatives. Their protection policy is literally up to the...
Read more
Product
Western Union Customer Care
#1146848
Reply to reviews
Yesterday I tried to send money and was told it was put on hold and I had to call WU to have it released.I called them and a person speaking poor english tried to ask me for information.It was so fast I could not understand.I demanded some one who spoke better...
Read more
3.0
Product
Western Union Customer Care
I liked
  • I finally got my refund
  • Past transfers went well
  • Local store employees
I didn't like
  • Offshore reps
  • Customer service no resolution
  • 800 number and customer service
#1118381
Reply to reviews
I tried using Western Union to send money online and I got a call from their "digital review" personnel in Costa Rica who "interviewed" me "for my own protection against fraud" and the guy determined that I should be denied and so he cancelled my transaction. The...
Read more
1.3
Product
Western Union Customer Care
I didn't like
  • Service and tactics
#1041614
Reply to reviews

Western Union - Barred

#1141713
They barred me for almost two months now why? I call wu then they said the sender can answer my question,sender said they never told me why,they only said they cant accep money for me anymore,oh come on wu.can u explain me why u barred me?and how to be unbarred?
Comment
Show

Western Union Customer Care Review

#705671
3.2
Details
App is convenient but customer service is HORRIBLE. It's difficult to fully understand what they are saying and they rarely know how to help you without putting you on hold. Western union really needs to stop outsourcing their customer service. It's counter productive.
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Website
Don't even say thank you after the transaction. She just gave back my i.c and the paper without even saying anything. Was trying to look at her eye to eye just to let her feel I don't like the way she works. Pls do something about this today is June 9,2016 I sent money about 3:40pm. Tampines western union...
Read more
1.4
Product
Western Union Customer Care
I didn't like
  • Rude and unprofessional service
#862554
Reply to reviews
Western Union Customer Care Review from Choisy-Le-Roi, Ile-De-France
for your kind consideration,i am complaning about western union address :gare du nord branch, 157 Rue du faubourg saint Denis 75010 IF,near station.The customer service employee one Srilonkan lady and two bangali man harrasing me and deny to give my money which my...
Read more
Choisy-Le-Roi, Ile-De-France
Product
Western Union Customer Care
#844535
Reply to reviews
This company is awful!I sent money to a friend and they called me to ask me questions that I felt were answered well. First question...how long have you known recipient...second...when was the last time you saw him..third..what is the money being used for. Answers..40...
Read more
1.0
Product
Western Union Customer Care
#839284
Reply to reviews
Don’t deal with this company Complaint in Crime branch & Police station – No help from their side This is my kindly request to all who uses Western union for their money transfer; I have very bad experience in that. On 1st March 2014 my client Joseph sent me some...
Read more
2.0
Product
Western Union Customer Care
#534729
Reply to reviews
I waited 20 mins in line with a form filled out to receive money, sometime expected. -My turn came up, the customer rep told me i have the wrong form and i need the yellow form, the problem was there was no yellow form on the counter. He reach behind the desk pulled...
Read more
Anonymous
anonymous

There wasn't anything humiliating about your experience until you became a smart alec and mouthed off to the man. Actually you were the one being rude. As far as that goes,...

Product
Western Union Customer Care
#486917
Reply to reviews
I used WU to wire funds to Kenya. I specified that an ID must be shown by the receiver of the funds. WU gave the money away to someone other than the intended recepient. When I filed a claim, their response was that they had followed policy.??? If so, then how did...
Read more
Product
Western Union Customer Care
#432027
Reply to reviews
This is still in connection with my previous complaint that is still unresolved (http://www.pissedconsumer.com/reviews-by-company/western-union/ussc-card-service-failure-20130605414827.html). I again called their Customer Service to follow up on the issue and I was...
Read more
Product
Western Union Customer Care
#419814
Reply to reviews