Yellowknife, Northwest Territories
Not resolved
2 comments

I live in the Northwest Territories, Canada. My brother is visiting in Columbus, Ohio. I tried to send him $100, first online through the completely useless website, which got me all the way to the confirmation screen where I get a popup stating I needed to verify my information with an agent and to call them. Oh, and the message does not give a phone number, I had to find that myself.

Got the phone number, called, no record of my attempted transaction. Okay, fine. New phone transaction, then. I was on the phone for over fifteen minutes with an agent, and his accent made him a little hard to understand, and I gave him all my Visa information, my information, my brother's information, why I was sending the money. Finally we get to the end... denied. I ask "Why?" and the agent seemed as surprised as I was, and was unable to give me any reason why I was declined.

He did offer me 50% off the transaction fee to go to a local agent to send the money. Well, the local agent is approximately 350 miles away across frozen tundra and no roads to speak of, that's not exactly an option. Kind of why I did the online and phone thing first, you know?

I emailed customer service asking (politely) for an explanation as to why I was denied, and to date no one has been able to provide me with so much as a hint as to the reason.

USELESS. Don't give them your money.

Review about: Western Union Money Transfer.

Had an Experience with Western Union?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Middletown, Rhode Island, United States #793537

It just happenned to me today after using WU for over 15 yrs. This is the last time they'll see me using their services

ladyliegh
#541278

AGREED!

I saw a comment that the Western Union CEO is on Twitter @ WesternUnionCEO

Maybe he needs to hear from some unsatisfied

customers!

You May Also Like

Cash Central - Review in Cash Services category Cash Central "These people cash central are a big SCAM, they sent me an email that i was APPROVED not pre approved then they gathered ALL MY PERSONAL INFORMATION INCLUDING MY BANK..." Read more Xcoins stole my money I have proof Xcoins "I been with xcoins a while and have over $25,000 in transactions . But recently I was in my Paypal account reviewing some charges and I found two of them..." Read more Western Union Worldwide Fraud Western Union "Forget about the lies of Western Union. Here the real reasons what is going on with your frauded money. Western Union is the fraudster and make them to send to..." Read more Rise Credit - A ten year derogatory placed on my credit file erroneously by Risecredit Rise Credit "In May of 2014, I had a mortgage loan in escrow, for the purpose of paying off my existing debt. This loan was set to fund on 5/27/2014 with projected..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more