Sent money to an Aunt in California, waited over 15 minutes then checked my email to see that they canceled it so I called the 1-800 number and it took a long time to get to a live represenative, they couldnt give me a reason why the transaction was danceled and told me it was now up to my bank to issue a refund. When I refused to wait 3-5 for a refund they told me they can give me a 15% discount if I went to the store and sent money over the same day.....Wow are you serious?
who's to say that I have money like that? How do you take someones money then cancel the transaction for no reason then make me wait for a refund (which I still have not reciebed)? Every customer service rep there is very hard to understand because half of them speak only basic english with heavy accents. Not saying anything is wrong with that but doing customer service its kind of annoying and irritating having to askthe person over and over to repeat themselves.
Overall: The supervisors are no help at all, the customer service represenatives are all trained to scam and lie to people and they never take responsibility for their faults. I HATE this company and I will never use it again. I'll stick to MoneyGram which I have never had a problem with.
If I dont get my refund Im contacting a lawyer. I am sick of this.
Monetary Loss: $117.