Update by user Aug 14, 2013
The following statement from western union implies that I have broken the law or at least in western union eyes have committed some fraudulant action. It would also imply that given the 5 years I have been a customer of western union that they also are very aware of the transaction and would therefore be liable as co-conspiritors of such presumed corrupt action at least in there eyes. However there have been no criminal charges or adverse repercussions which would indicate a lack of sitefullness on there part in there decision making process. Of course western union are a big money making company and the pittance I send to the Phillipines is only enough to feed and school a family. I bow done to wu supperior and intellectual intelligence wnd wish them all the good karma they so rightly deserve.
"...Western Union continually monitors the use of its systems to understand its customers’ usage. We apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused.
Western Union’s Financial Service, Inc.’s (“Western Union”) Money Transfer Service Terms and Conditions (“Terms and Conditions”) provide that Western Union has the right to refuse service to anyone. We have reviewed the information you provided and have made a business decision to refuse and refund this transaction and any transactions you may attempt to send or receive in the future. This means Western Union will not accept any funds transmittal payments from you and will not pay out any funds transmittal payments to you (such transmittals will either be refused altogether, returned to the initiating party, or otherwise handled in accordance with applicable law)..."
Original review posted by user Aug 10, 2013
I have been using Western Union for 5 years regularly to support a family in the Philippines. On Monday I went to the WU agent and paid for a transaction, sent an txt and thought that was that. Western Union canceled the transaction and did not advise me of any problem. When I did find out I rang WU and was advised the transaction was cancelled by WU. I was give a mtcn for a refund and I said I would do the transaction again. I did and same result!. When I rang WU they could not tell me why they cancelled the transaction, and after another 3 calls I was given the email(they have no phone!!!) to the compliance department.
I sent an email and I finally received a reply email asking me to fill in a "Consumer Questionnaire" and until the questionnaire was completed and assessed by them, for 10 days there would be no more transaction!
The questionnaire asks for personal information along with personal documents. These personal documents include tax information, income, business, residence and the like. And information on the family I send money too for the past 5 years.
WU's big thing is 'dont send money to people you dont know' yet here they are expecting me to provide personal information to a comliance department that has no phone and provides no feed back yet holds one to ransome.
The good thing is I had to find alternatives and there are plenty of cheaper (wu $14 - moneygram $8) ways to send money.
Good bye wu, you are not needed.