Not resolved
Customer service

I have been a Western Union user for over 5 years and have regularly sent WU online money transfers directly to MY overseas account at a Bank in the Philippines using my Australian credit cards.

Since friday last week I have not been able to access my online account because of password/technical issues despite having had the same password for 5 years.

To make it worse the last money transfer direct to bank the WU system defaulted to another bank which is NOT MY BANK. I immediately sent WU a message using their online system to notify them about the Bank error and asking them to fix it and to contact me..... nothing.... Now the money transfer direct to bank has gone missing.

I have called them 10 times and each time I talk to a different person. All I want was to speak to a transaction team member to sort it out. Today they tell me that the call centre (which I think is based in the Philippines) only "talks" to the support/transaction team by email... can you believe that S#@T? their own call centre can't speak to anyone who deals with transactions.

So now I have a continuing two problem issue which both remain unresolved. First I can't access my online account using my login/password and secondly I have no idea where the money transfer is.

The situation is completely unacceptable and customers deserve better. This is the last time I will EVER use Western Union and I will close my account after getting my money back.

jaseterry wrote the review because of poor customer service at Western Union. Reviewer claimed that he or she lost $750 and wants Western Union to issue a full refund.

The most disappointing in user's experience was never use again. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Western Union and western union money transfer for you to read. This information may help you with your purchase decision.

Had an Experience with Western Union?

Write a review


Terms of Service
Post Comment

You May Also Like

Western Union - Frauded  by a mystery shopper's canada phone#1-888-471-0793 Western Union "I answered an add to work for a company called Premium shoppers as a mystery shopper for my city. I found the add on free web sit. I received..." Read more I am Pissed!!! 6 months has passed & Western Union Refuses to change & send a new card with my Legal Name Western Union "I am a US citizen; yet western union refuses to change my legal name on my credit card. Customer Service, Accounting Department, & the Managers is unprofessional.They stole the remaining..." Read more Ingo Money - Fees are all they are  after...the truth read Ingo Money "I have long time standing clients. And they Ingo will charge exorbitant fees for a "Mobile Check Load" They Ingo are opportunists with predatory standards to essentially fleece you upfront...and..." Read more Xcoins stole my money I have proof Xcoins "I been with xcoins a while and have over $25,000 in transactions . But recently I was in my Paypal account reviewing some charges and I found two of them..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Taco Bell - Horrible manager got stank attitude Taco Bell "It is 2pm to 2:30pm I was at 2840 w. College Taco Bell I ordered two 5 dollar box cravings meals. I have never ordered this before. I ordered at..." Read more