Update by user Oct 13, 2012
Update; I am now using another company to send money.
Original review posted by user Sep 12, 2012
I have been trying to send money for a 7 days. Every month I send money to a family member in Jamaica using Western Union. (She's 65 & needs the money for FOOD) This month both times I sent online I recieved a confirmation screen with MTCN # & when the person tried to pick it up it was denied. I spent countless hours on the phone for 3 days trying to no avail, to straighten this out.
As a last resort I went to my grocery store to send money last night. Today I get a call saying she still cannot get them to give her the money. At last count I sent 400$ twice & 150$ last night, plus 60+$ in charges. This company is outrageous! Costumer service is the worst I have EVER had to deal with!
(I tricked them & sent the money to a different person & she recieved the money through her friend.)
I don't know what they are doing about fraud, but clearly it is unsucessful. But they are very sucessfull at blocking legit. money transfers! Shame on them, someone went hungry because of their stupidity!
I will find other methods to send money in the future & am contacting a lawyer! I WILL GET ALL MY MONEY BACK! This co. is on the fast track to FALIURE!
Product or Service Mentioned: Western Union Money Transfer.
Monetary Loss: $1012.