Western Union
Reviews and Complaints
New City, New York
Transferred didn’t delivered
It transferred from my bank and the receiver didn't receive the amount. Please investigate. Thank you
User's recommendation: Do not send money through western union . They won't keep up their words. I got lot of trouble still didn't solved
Emporia, Virginia
I wanted the recurring sending of money cancelled
Its hard to cancel recurring sending of money. It made me anxious because it automatically sends $100. As for the customer service, she was helpful but seemed in a hurry and detached.
User's recommendation: Western union is good but their website isn’t.
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Verified ReviewerRefund
I dida transfert by westerunion since the 13 augustus 2024, I sent 50 euros but the person doesnt receive the money. I want my money back
Preferred solution: Full refund
User's recommendation: dont use westernunion by mobile number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo refund
I sent money 52,99 euros the 13 augustus 2024, but they never sent money back. Its the not the first time, I called them many times but nothing changed .
Preferred solution: Full refund
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Verified ReviewerResolved: Western union never sent the money to the person
Company fixed the issue and I have been provided with apology.
I sent 79 euros eight hours ago, but the person never received the money. I want to cancel it now, but there's a problem with getting my money back.
Preferred solution: Full refund
User's recommendation: dont use western union
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with a money order
I bought a $500 money order from Walmart. When my cousin went to cash the money order he was told it contain fraudulent activity
Preferred solution: An explanation
Banjul, Banjul
My transfer has technical problem
I cud not send suddenly after ten years due to profile issue? Crazy.
Maybe it's working now. Tired of such issues.
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Verified Reviewer |
Mission, Kansas
Yall are holding money from my fience in the Philippines
What you did is fine, but my fiancee has to get a ride for 35 minutes to claim the money I sent her for my vacation with her in two weeks. She has to take off work even to go get it and stand in line on top of that.
Is it the amount that gets the money stopped or just the transaction that does it? It is a good thing you all do, it's just the timing of it.
Please, from now on, call me then we can get this settled before she leaves to claim the funds. Thanks, James Enochs.
New York, New York
Replacement money order
My money order got wet is damaged Her money order was damaged. I cant use it. Its ripped and its wet.
User's recommendation: Nothing everything’s fine
Oklahoma City, Oklahoma
I use the standard service on a regular basis and still have difficulty using it speak better English and get to the point of sale with out being so repetitive I understand that some things need to b
I have used the service for years and recently I have had nothing but problems regarding sending money and I also need to say I will be converting to money gram because of the difficulties of sending money with this company I truly hope that your company will work on these issues and fix them to make it easier for the consumer truly Devonsisco
User's recommendation: Zero
Saint Louis, Missouri
Been trying to get a refund since April and still haven't got it and can't talk to someone in person to get it figured out
I bought a money order and didn't use it so I've been trying to get a refund but they won't respond to me and can't get a real person on the phone to talk to them about it
User's recommendation: Do not use
Brooklyn, New York
Won't send my money to my wife.I can't think they should tell me where to send my money.They wasn't even helpful with anything.a was There no sense in having a app you can't use.
Nothing app could not use a waste of time to get information in just too have some people making your your decision to send or not.a an aim very sound mind and Body. I'm going to bbb and file complaint against western union.So in the furture so no one else will have a problem .There was no email or anything to tell me why!!Frankie watters
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Verified Buyer |
Wayland, Massachusetts
Western Union error on funding
I paid for my money order, it was issues and mailed. Then denied by bank.
Checked with my bank and wal mart where I bought money order and no funds returned. The person I sent money order to cannot cash it. YOU screwed up and now I cannot get ahold of a live person to help.
Absolutely horrible customer service and after many many year of using your service, this will be the last time. *** poor in your part.
User's recommendation: Do not use this company. Absolutely poor customer service.
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Verified Reviewer |
Yukon, Oklahoma
Frustrated
Could not send money because rep was not knowledgeable enough about what to do and have used the company for years and now it has become frustrating and annoying
User's recommendation: Used for many years and now it’s hard to talk to a human being and that’s wro
Track a money otser
I purchased a money order and can't find the receipt stub. I'm being told I have to send them $30 in order to get a photocopy of it.
It seems like another way to get more money from a customer.
Also, you can't even talk to a live agent to get something taken care of. I will never again buy a Western Union money order or use them for anything.
Preferred solution: Copy of the money order I purchased
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YOU screwed up when you paid money for an essentially non-negotiable instrument. Nobody is under any obligation to accept any form of payment other than U.S.
currency which reads "This note is legal tender for all debts, public and private".
Everything else is just a gentlemen's agreement which has been rejected by another entity. That rejection is perfectly legal even though "they" won't tell you that.