Western Union
Western Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Union has 1.7 star rating based on 397 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Western Union to a friend or colleague.
- Rating Distribution
Pros: Past transfers went well, Convenience, Fair.
Cons: Customer service, Business tactics, Customer service no resolution.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Union has 1.7 star rating based on 397 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Western Union to a friend or colleague.
- Rating Distribution
Pros: Past transfers went well, Convenience, Fair.
Cons: Customer service, Business tactics, Customer service no resolution.60% of users think that Western Union should improve its Payment and refund flow.
80% of users say that they won't use Western Union in the future for similar services or products.Recent recommendations regarding this business are as follows: "Nothing everything’s fine", "Western union is good but their website isn’t.", "dont use westernunion by mobile number", "Go elsewhere.", "Zero".
Most users ask Western Union for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Western Union Reviews
"I wanted the recurring sending of money cancelled"
Its hard to cancel recurring sending of money. It made me anxious because it automatically sends $100. As for the customer service, she was helpful but seemed...
"I use the standard service on a regular basis and still have difficulty using it speak better English and get to the point of sale with out being so repetitive I understand that some things need to b"
I have used the service for years and recently I have had nothing but problems regarding sending money and I also need to say I will be converting to money...
New York, New York
Replacement money order
My money order got wet is damaged Her money order was damaged. I cant use it. Its ripped and its wet.
User's recommendation: Nothing everything’s fine
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help !!! Need to talk to someone about a money bought. Now the police Co . Says they can’t help. So we’re stuck with 125.00 money order.
I again bought a money order for $125 and went to give it to the New Bedford Police Department, as that's who we made it out to. The police department says we don't need to pay $125 because what my husband was doing is now free. How do I get my money back from this $125 Western Union money order?
- No personal contact
- Can not speak to a person when special assistance is needed
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Bedford, Massachusetts
Need help cashing a money order that I bought. Now
My husband got a money order from Trucchis supermarket to renew his gun license. He made it out to New Bedford Police Department when he got there, they informed him that because he was turning 70 there is no charge to renew your gun license.
So now no one can help us and Im stuck with this hundred and something money order. Thank you please help.
User's recommendation: Absolutely it’s not anyone’s fault that nobody will help us cash this
Emporia, Virginia
I wanted the recurring sending of money cancelled
Its hard to cancel recurring sending of money. It made me anxious because it automatically sends $100. As for the customer service, she was helpful but seemed in a hurry and detached.
User's recommendation: Western union is good but their website isn’t.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To refund
I sent money 52,99 euros the 13 augustus 2024, but they never sent money back. Its the not the first time, I called them many times but nothing changed .
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I dida transfert by westerunion since the 13 augustus 2024, I sent 50 euros but the person doesnt receive the money. I want my money back
Preferred solution: Full refund
User's recommendation: dont use westernunion by mobile number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Western union never sent the money to the person
Company fixed the issue and I have been provided with apology.
I sent 79 euros eight hours ago, but the person never received the money. I want to cancel it now, but there's a problem with getting my money back.
Preferred solution: Full refund
User's recommendation: dont use western union
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trouble with a money order
I bought a $500 money order from Walmart. When my cousin went to cash the money order he was told it contain fraudulent activity
Preferred solution: An explanation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mission, Kansas
Yall are holding money from my fience in the Philippines
What you did is fine, but my fiancee has to get a ride for 35 minutes to claim the money I sent her for my vacation with her in two weeks. She has to take off work even to go get it and stand in line on top of that.
Is it the amount that gets the money stopped or just the transaction that does it? It is a good thing you all do, it's just the timing of it.
Please, from now on, call me then we can get this settled before she leaves to claim the funds. Thanks, James Enochs.
Oklahoma City, Oklahoma
I use the standard service on a regular basis and still have difficulty using it speak better English and get to the point of sale with out being so repetitive I understand that some things need to b
I have used the service for years and recently I have had nothing but problems regarding sending money and I also need to say I will be converting to money gram because of the difficulties of sending money with this company I truly hope that your company will work on these issues and fix them to make it easier for the consumer truly Devonsisco
User's recommendation: Zero
Saint Louis, Missouri
Been trying to get a refund since April and still haven't got it and can't talk to someone in person to get it figured out
I bought a money order and didn't use it so I've been trying to get a refund but they won't respond to me and can't get a real person on the phone to talk to them about it
User's recommendation: Do not use
Brooklyn, New York
Won't send my money to my wife.I can't think they should tell me where to send my money.They wasn't even helpful with anything.a was There no sense in having a app you can't use.
Nothing app could not use a waste of time to get information in just too have some people making your your decision to send or not.a an aim very sound mind and Body. I'm going to bbb and file complaint against western union.So in the furture so no one else will have a problem .There was no email or anything to tell me why!!Frankie watters
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wayland, Massachusetts
Western Union error on funding
I paid for my money order, it was issues and mailed. Then denied by bank.
Checked with my bank and wal mart where I bought money order and no funds returned. The person I sent money order to cannot cash it. YOU screwed up and now I cannot get ahold of a live person to help.
Absolutely horrible customer service and after many many year of using your service, this will be the last time. *** poor in your part.
User's recommendation: Do not use this company. Absolutely poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yukon, Oklahoma
Frustrated
Could not send money because rep was not knowledgeable enough about what to do and have used the company for years and now it has become frustrating and annoying
User's recommendation: Used for many years and now it’s hard to talk to a human being and that’s wro
Track a money otser
I purchased a money order and can't find the receipt stub. I'm being told I have to send them $30 in order to get a photocopy of it.
It seems like another way to get more money from a customer.
Also, you can't even talk to a live agent to get something taken care of. I will never again buy a Western Union money order or use them for anything.
Preferred solution: Copy of the money order I purchased
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leuven, Flemish Brabant Province
Resolved: Refund
Company fixed the issue and I have been provided with apology. Western unio refund
I sent money the 14 March 2024 on line but the MTN in Cameroun didn't work . The same day I called to cancell so I want my money back.
About
The Western Union Company is a financial services and communications company. The corporate office of the company is based in the Meridian, Colorado, and its international marketing and commercial services headquarters are in Montvale, New Jersey. At the beginning, the company was the best known US Company in the business of exchanging telegrams. Western Union has a number of divisions, with products such as person-to-person money transfer, money orders, and commercial services. The company has 270,000 Western Union agent locations in over 200 countries and territories. Western Union was founded in Rochester, New York, in 1851 as The New York and Mississippi Valley Printing Telegraph Company.
Western Union changed its name to Western Union Telegraph Company in 1856. Specific services include BidPay, Western Union Mobile.
Western Union is ranked 85 out of 259 in Cash Services category
USA, Worldwide
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YOU screwed up when you paid money for an essentially non-negotiable instrument. Nobody is under any obligation to accept any form of payment other than U.S.
currency which reads "This note is legal tender for all debts, public and private".
Everything else is just a gentlemen's agreement which has been rejected by another entity. That rejection is perfectly legal even though "they" won't tell you that.