Western Union
Western Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Union has a 1.8 star rating from 193 reviews, 28% would recommend, 80% unfavorable; consumers report dissatisfaction with reliability and high price levels.
Key Takeaways for Future Customers
- Expect issues with transfers and payments and frequent customer complaints about refunds.
- Money order buyers report delays, fees, and hard-to-reach customer service.
- Consider alternatives if timely refunds or live support are important.
Negative Feedback / Risk Areas
- Recurring complaints: refund delays and long hold times for customer service.
- Reports of failed transfers, lost or stolen money orders, and poor AI support.
- High fees and unclear refund deductions.
Positive Feedback
Some mention convenience and the Western Union wire service as a pro.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Union has a 1.8 star rating from 193 reviews, 28% would recommend, 80% unfavorable; consumers report dissatisfaction with reliability and high price levels.
Key Takeaways for Future Customers
- Expect issues with transfers and payments and frequent customer complaints about refunds.
- Money order buyers report delays, fees, and hard-to-reach customer service.
- Consider alternatives if timely refunds or live support are important.
Negative Feedback / Risk Areas
- Recurring complaints: refund delays and long hold times for customer service.
- Reports of failed transfers, lost or stolen money orders, and poor AI support.
- High fees and unclear refund deductions.
Positive Feedback
Some mention convenience and the Western Union wire service as a pro.
Media from reviews
Western Union Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yangon, Yangon
Payment transfer failed in any method
Received an email about the "PissedConsumer AI reviewed your recent call with Western Union and prepared a summary you can access anytime in your profile."Waiting for the email resolution within 7 business days from the day of an email confirmation that the [PERSON_NAME] received my documentation.l
No transfer process has been made in any method. Transferred from a debit card or account to the receiver account, and or cash pick up.
The message pops up as "Your transfer can't be processed at this time. Please provide us with additional information by completing this questionnaire."
Preferred solution: Would like to get easy access to transfer of payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are taking 7 days to refund.It is just not 100$ or 200$.
- A money transfer to India was canceled within a few hours.
- The $5,286 remains in the bank and cannot be spent; refund may take 7 business days.
This morning at 7:53 am CT, I sent money to India. Since it is taking too long to reach (Apr 6) my recipient, I cancelled it in a couple of hours.
At that time, it was still reflecting that amount in my bank account. When I tried to use that money, I just couldn't. This WU transfer was made when my recipient was in critical time. When I asked WU to refund back, they are not returning anytime sooner.
They want to hold my money for 7 business days. It is not just a $ pp or $200.
It is $5,286. I am so pissed.
- Good customer service
- Very slow delivery
Preferred solution: My money asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lusaka, Lusaka Province
Money refund
- Paid bills via Western Union in Zimbabwe.
- Recipient in Thailand says nothing has been received since 4th February, with many transactions not approved.
Good day sir/madam,
I paid my bills using Western Union in Zimbabwe, then someone in Thailand is saying he doesn’t receive anything yet from the 4th of February and has many transactions which were not approved, so I am kindly asking for help.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney order
I have a money order. For 200.
How can I cash it?
I understand it will cost me a certain fee. How do I get the cash?
Denver, Colorado
Western Union - Review in Cash Services category from Denver, Colorado
- I did not receive my money.
- What happened?
- Landlord refused the money order; I'm stuck and want my money.
I did not receive my money. What happened?
Sorry. My video camera is not the best. But because my landlord refused that money order, and I'm stuck with it and ain't gonna get no damn money.
This is bullshit. I want my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Money order
I still need a reference number to get my money back. No one had responded back..I'm pissed because I cant talk to alive person to get answer.i need my money
Las Vegas, Nevada
Company sucks
stupid company is stupid. Stupid company is stupid.
Stupid company is stupid. Stupid company is stupid.
User's recommendation: Never use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aberdeen, Maryland
The customer representative was not able to help me and could hardly understand what he was trying to say.
The phone number of the receiver is correct. I am requesting to speak with a customer representative, please.
Louisville, Kentucky
Lost money order
The issue was resolved and thanks The only thing was the computer kept saying the same thing over and over . You need to have a representative for the future.
Baltimore, Maryland
I'm have problems send money to west virginal jail in hazelton. I've sent $40. Somehow I've done something wrong track number mtcn 843930****
If possible can someone contact me at 410 512 ****. I'm having problems sending funds to inmate. Contact me .
Preferred solution: Deliver product or service ordered
User's recommendation: Have someone show you how to send funds.
Need the receipt for my transfert
Send a Transfert dont have a receipt; need the receipt. Please send the code on my new email ruthbeliard1@***.com
Pasadena, California
I have been on hold for 1hr and 15 plus minutes and still waiting for customer service.
- I was put on hold for more than an hour.
- I am still waiting for a live person to help me.
- I heard a call answered; I am unsure if it is screened.
I heard someone pick up my call and next thing i know, I have been put on hold for more than 1hr. I do not know if that person is screening the call and doing it intentionally. I am writing this review as I am still waiting for a live person to help me.
User's recommendation: take at your own risks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Can I get a refund on money order that I filled out but never sent
- Refund request for money order 198********.
- Submitted on 1-30-25; control number 37758****; refund requested today for rent due yesterday.
Regarding money order 198********. I submitted a refund request on1-30-25 control number 37758**** and I am requesting a refund today for I need the money for rent which is due yesterday. Please help me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Refund issued but $35 processing fees deducted.
- Believes a full refund was due.
- Had to threaten a lawsuit to get any response.
They finally gave me a refund, minus processing fees of $35, which I think is wrong. I feel I should have gotten a full refund.
I had to threaten them with a lawsuit to get any response from them; this is a bunch of bull. I should not have to do this to get a refund.
- Convince
- It takes over a month just to get them to respond
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Three Walmart money orders bought on Nov 3.
- One money order not found; police report filed; Walmart emails that something is missing.
My girlfriend bought three money orders from Walmart on the 3rd of November. She went to present one of them for payment when she could not find them. So she filed a police report, so we have an original receipt from Walmart and a police report, and they keep sending me an email that they are missing something.
- Convenient
- You have to jump through hoops to get a refund
Preferred solution: Full refund
User's recommendation: Don't let your money orders get lost or stolen
Lost or stolen money order
My rent payed by West Union from safe way never solved to my rent on pay or guit eviction notes on my door 2 months ago I payed Dec. Rent was payed s gain ???
User's recommendation: Keep recets
About
, , ,
The Western Union Company is a financial services and communications company. The corporate office of the company is based in the Meridian, Colorado, and its international marketing and commercial services headquarters are in Montvale, New Jersey. At the beginning, the company was the best known US Company in the business of exchanging telegrams. Western Union has a number of divisions, with products such as person-to-person money transfer, money orders, and commercial services. The company has 270,000 Western Union agent locations in over 200 countries and territories. Western Union was founded in Rochester, New York, in 1851 as The New York and Mississippi Valley Printing Telegraph Company.
Western Union changed its name to Western Union Telegraph Company in 1856. Specific services include BidPay, Western Union Mobile.
Western Union is ranked 97 out of 269 in Cash Services category
USA, Worldwide
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