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Western Union

Western Union

www.westernunion.com
What is your customer experience with Western Union?

Western Union Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Western Union has 1.8 star rating based on 414 customer reviews. Consumers are mostly dissatisfied.

  • 26% of users would likely recommend Western Union to a friend or colleague.

  • Rating Distribution
  • Pros: Past transfers went well, Convenience, Fair.
    Cons: Customer service, Business tactics, Customer service no resolution.

View full overview ›

Media from reviews

Western Union - I would like to try to get my $20 back I had to pay the person the $20...
Western Union - To find out where my money is, that was supposed to go to OPPDWestern Union - To find out where my money is, that was supposed to go to OPPD - Image 2Western Union - RefundJust want to know I was western union costumer for a while and then U block me for more...Western Union - Receiver pending moneyWestern Union - I have been blocked
View all media ›

Top Western Union Reviews

Positive Review

"Made mistake on the state to receiver"

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I'm hopeful that you made the changes I asked you to make. The city is Benguet, the state should be Baguio, and the country is the Philippines.

Critical Review

"The sender doesn't have the receipt"

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The sender went to Walmart store and sent the receiver $100, but the store clerk never gave the sender the receipt, so the receiver was not able to collect the...

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Talesia R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need a replacement money order

I need to speak to someone. I've already submitted a claim online, but I have not received a response. Now they're charging me 80 extra dollars because I gave them the date that was told to me after I filled out the form.

View full review
Loss:
$535

Preferred solution: Full refund

User's recommendation: Found out how to speak to a live representative

Anonymous
map-marker Holdenville, Oklahoma

I would like to try to get my $20 back I had to pay the person the $20 and they give me the money order back

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Western Union - I would like to try to get my $20 back I had to pay the person the $20...

Trying to get a refund I got a money order i misplaced the money order but the money order has not been cashed I just can't find it I have the barcode of the money order number and I would like to try to get my whole $20 back because I had to pay cash to get the person the money order that I was supposed to give it to

View full review

User's recommendation: They help me resolve and I got my $20 back from the money order

Anonymous
map-marker Redmond, Washington

To find out where my money is, that was supposed to go to OPPD

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Western Union - To find out where my money is, that was supposed to go to OPPD
Western Union - To find out where my money is, that was supposed to go to OPPD - Image 2

I went and got a deal for OPPD and I bought it at super Mercado and so I paid $365 and thought that it wouldve paid the bill then I got a message from OPPD that they didnt receive it. The person at Supermercado put the wrong account number on it And I called them back and they said theyre not responsible for the mistake.

Its in between Western Union and OPPD.

Were still trying to get this resolved where my money is at and so OPPD is still working on trying to find where the money is at so I had a bad experience And not very pleased. I dont like paying for money and then I still owe OPPD and theyre working out payments so I dont get my electricity shut off so theres no way I can recommend anybody use it again thanks.

View full review

User's recommendation: I recommend that you do not get Western Union from Supermercado

1 comment
Cyndy Xbn

Thanks.

Courtney T Etd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wilmington, North Carolina

Refund Policy

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I purchased a money order, filled it out, and ended up not needing it. Thinking this would be a simple fix, I am the purchaser; I can just cash it myself or return it.

So, not the case. You have to request a refund, which takes up to 5 business days. On top of that, you are charged a fee depending on the amount. This is quite ridiculous, to say the least.

So, I purchased a money order for $27.10. After what should be 5 days, I am charged $5. Well, my 5 days came and left with no response from WU. When I call, the only info I am given is that company policy states...

and when trying to chat with online support, their tool is being serviced, so I am unable to be helped. What tool? Seems to me Western Union is the tool. So, still no refund, no response, nothing but company policy.

Well, my company policy states that I paid cold hard cash for a good I didn't use, and I need my cash returned immediately, not tomorrow and in its entirety; that's my company policy.

So, extremely dissatisfied with WU. Poor business!

View full review
Loss:
$27
Cons:
  • Compony policy on refunds is ridiculous
  • Poor customer service

Preferred solution: Full refund

User's recommendation: If you even think you might need a refund I would shop elsewhere

Jeffrey R Xen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The sender doesn't have the receipt

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The sender went to Walmart store and sent the receiver $100, but the store clerk never gave the sender the receipt, so the receiver was not able to collect the money.

View full review
Pros:
  • You get the money fast
Cons:
  • It can take up to 3 hours to get the money

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful in sending money through western union app or in person

Anonymous
map-marker Seattle, Washington

Refund

Western Union - Refund

I mail that money order on the 22 of last month and he haven't received it! So I had to repay . I just want my money back

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Jeanine V Cup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leuven, Flemish Brabant Province

Refund

I sent 40,99 euros the ,24th

November 2024,they never refunded , the case was 29944****.I sent yesterday the 14th of February 49,99euros.The person never had the money . Westerunion never give the money as they want

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Jeanine V Cup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leuven, Flemish Brabant Province

Refund

I sent the 20 April of 2025 , 60.99 euros , the person never have the money. he couldn't receive cos the number doesn't work

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User's recommendation: don't use western Union

Erika Marionne T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Money transfert

Contains 1 confidential file for company representatives

The person did not receive the money since yesterday I send 12.5$ ans it is an émergency please I want to help her

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Jeanine V Cup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrestern union took my money but the person didn't receive it

i sent money to the person but the system digital took an ancient number so the person didnt receive the money

View full review
Loss:
$60

Preferred solution: Full refund

Cay S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Made mistake on the state to receiver

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I'm hopeful that you made the changes I asked you to make. The city is Benguet, the state should be Baguio, and the country is the Philippines.

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Wise T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAMMERS

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They scam in all transactions. They look to charge a lot of extra fees and give a very low rate.

Sometimes the difference is around 20%. There is no customer service. They force customers to close their accounts and want to charge more money, or close and suspend the account.

The idea of 'Jew Lie' is spread around this company. Scammers.

View full review
Loss:
$20000
Cons:
  • Scammers
  • Charge extra fess
  • Give very low rates

Preferred solution: Full refund

User's recommendation: Avoid such SCAM Financial Serices

Kadeja Ksq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Panama City, Provincia De Panama

The last 2 times of two transfers from a country to another, resulted in disasters

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hope this message finds you well. I am writing to express my frustration regarding a money transfer issue I have been experiencing since last Friday.

I have been trying to transfer funds from my account at Banco Credicoop in Argentina to a person in Panama who is facing difficulties.

Unfortunately, I have faced continuous misinformation and poor treatment from your Call Center, with conflicting instructions that have prevented me from completing the transfer. The MTCN for my transaction is 821-361-****, and a case was opened recently (#30920****).

I was informed that a department would contact me "when they have a solution" and that this could take 72 hours from now.

I provided my phone number, +507 **** ****, so someone could explain the situation to me, but I was told that this was not possible.

If there is someone who can assist me in a more responsible manner, I would greatly appreciate it. If I do not receive a response today, I will consider seeking assistance through social media and consumer protection authorities.

View full review

User's recommendation: Do not use their services.

Anonymous
map-marker Los Angeles, California

Reclamo

En 2021 envié un dinero a Mexico a y según el dinero fue retirado pero ese dinero no fue entregado a quien deposite lo reclamé está empresa se aferró que ya lo había entregados ellos ace unos días me llegó una carta donde llenará mis datos para reembolsar el dinero y dos semanas mandé la información y no e visto repuesta

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User's recommendation: Lamentablemente hasta que me resuelvan este problema podré hablar r en bien o en mal

Priscilla J Piq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Pedro, California

Damaged money order

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Im still waiting on western union to see if i im able to get a refundiI'm waiting on an answer now.from on line

View full review
Donna W Exv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Refund

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Contains 2 confidential files for company representatives

Getting the run around. I've been trying for 3 months.

No help. The corporate office is the same way. It's going to be too late to get a refund and it's their fault.

Please, someone, at least try to help or give me answers. Do not use Western Union services!

View full review
Loss:
$600
Cons:
  • Too many to list

Preferred solution: Full refund

About

Related Companies

Western Union Canada

Summary

The Western Union Company is a financial services and communications company. The corporate office of the company is based in the Meridian, Colorado, and its international marketing and commercial services headquarters are in Montvale, New Jersey. At the beginning, the company was the best known US Company in the business of exchanging telegrams. Western Union has a number of divisions, with products such as person-to-person money transfer, money orders, and commercial services. The company has 270,000 Western Union agent locations in over 200 countries and territories. Western Union was founded in Rochester, New York, in 1851 as The New York and Mississippi Valley Printing Telegraph Company.

Western Union changed its name to Western Union Telegraph Company in 1856. Specific services include BidPay, Western Union Mobile.

Western Union reviews and complaints

Western Union is ranked 87 out of 246 in Cash Services category

Area Served

USA, Worldwide

Payment Methods

VISA

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