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There were two recent incidents in which a total of seven Western Union (WU) representatives did not serve me and, rather than give me a straight answer about the now-obvious fact that they had no intention of completing transactions for me and/or releasing any money I...
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1.5
I didn't like
  • Racist practices
#1170133
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I have been using Western union for 3 years to help my family financially in Brazil. So far, I haven't had any problems, but unfortunately when the problem came it came big. I sent 200 dollars to my sister yesterday ( 1/11/2018), the money was to pay for my mom's...
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1.0
#1167803
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I purchased 6 money orders from Western Union to pay my rent. 3 in November totaling 1420 and 3 in December for the same amount. My property management called and said they received neither. I called Western Union to trace them and they told me that the ones I...
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1.0
#1165870
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Western Union - Barred

Western Union
#1141713
They barred me for almost two months now why? I call wu then they said the sender can answer my question,sender said they never told me why,they only said they cant accep money for me anymore,oh come on wu.can u explain me why u barred me?and how to be unbarred?
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Western Union - U don’t care how u *** on your paying customer

Western Union
#1132204
1.0
Details
I had MY money put on hold an basically begged to get it to my daughter an u said it’s ur Wright to put me though *** to get it to her my money an all u say is call bbban file complaint
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Additional Fees
Customer service
Privacy and Data Security
Reliability
Staff
Website

Western Union - Terrible denial of supervisor money put on hold hung up on

Western Union
#1131677
1.0
Details
Treated like money I sent to daughter was not mine to give and not notified money was on hold tell after fact when she said transfer was denied to her then ask for what why an to go head an file complaint with bbb this is their right to do this
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Diversity of Products or Services
Staff
Website

Western Union - Had a friend send me money

Western Union
#1122159
1.0
Details
My friend sent me $20. Went to pick it up today 10/27/2017, around 7:30 pm, brought in all info needed, was issued a money order which I could not cash. I was expecting cash not a piece of paper that does me no good, and I know he didn't pay for a money order.
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Reliability
i sent 150.00 dollars to my mother in law and she was denied the pick up the number is ( 754-253-8634 ) the tacking number is this ( 9179159783 ) I want to know why it couldn't be picked up she has proper ID my phone number is this ( 253 227 8823 ) my name is Edwin...
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#1163473
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I went to western union in Antigua to make a money transfer to a guy In Morocco $451 . Western Union reverse the transaction back to me, I went to the agent to try and get my refund only to be told it is not available. My own money is not available, I have been going...
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Saint John's, Saint John
#1157117
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Sending money to my HUSBAND who is working in Nigeria building homes and I was treated like an idiotic woman that is being scammed. After every question there was a comment or noise made from their representatives. Their protection policy is literally up to the...
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#1146848
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received two email notifications from WU early this morning saying two transfers just happened in my account. Luckily both transactions were detected as fraud by WU and got cancelled. I use WU once in a while and had bank account saved. The hacker used name of my old...
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Anonymous
Vinod

Same thing happened to me today. Hacker made 2 transactions of 2999$. They used the same name and address which I used to send money and only changed the recipient Bank detail...

#1146249
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I mailed 2 money orders on November 3rd, 2017 to my car insurance company. Yesterday I received a letter from the insurance that they haven't received payment yet. I call the main office in Englewood, Colorado. Funny, they can't trace my money order, but, if I send...
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#1135725
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I had a money order stolen or lost and I did the requirement that they ask for sending $30.00 dollars to investigate or whatever they do. They have cashed the money order I sent and almost a month later still no word from them. Is this a scam or what. You can not speak...
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Anonymous
William

I've done everything possible in life to avoid Western Union.Daffy Dug and Bugs Bunny had it right when their telegrams read "Eastern Onion".Nothing but trouble and too costly...

I didn't like
  • Not being able to speak to a live person
#1135526
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After roughly an hour of waiting, my remittance request was rejected, no reasons provided by the customer service person I was talking to. This after telling her that this is my 3rd time using the Western Union. Besides, I was bothered by the very intrusive questions...
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2.1
I liked
  • Quick remittance
I didn't like
  • Customer service
#1133539
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