Western union is one of the most customer service averse company around. Their website many times doesn't work and then try to redeem points to use in a transaction (to reduce fees), IT IS A TOTAL NIGHTMARE!!!!
You have to call and talk to some foreign call center smuck who will decide if you "qualify" or not. THIS COMPANY CONSISTS OF IDIOTS!!!!!!! Their website is not user friendly and many times cannot be accessed at all. Why is it so hard to use your points, it should be done right in your account, online without calling someone in India.
Just google for other money transfer companies, I did and found Xoom.
I recommend Xoom, they know what they are doing......