My husband sent 2 transactions through online last December 31, 2012. After finishing the application and received the MTCN , western union sent him an email saying his transactions has been pause/hold for some reason.
He checked his visa where he used to send the money and saw that the amount was deducted on his account already. He called western union that day and asked whats the reason why his transactions had been put on hold, they said for verification!! what the heck!! My husband has been using western union for 6 months to send money to me and now they said they need verification!!!
he has sent bigger amounts with BIG FEES from them for the past months and they didnt asked for any verification!. He sent email to them about the problem and requested to send back the first transaction to is account. They did it but didnt return the fee. The second transaction was not being cancelled so we went to an agent to pick it up, however the agent said the MTCN they sent to mu husbands emial DOES NOT MATCH to any transactions!
We tried to get it to another outlet of western union but to our despair, still NO MATCH!! *** western union! We called a so called "swedish" customer service who does not even understand swedish and english!!! Does not not how to solve the problem and all he knows to say is hmmm, hmmmm, hmmm!!!
Now we emailed western union about the probleme and a certain Tina responded saying they sent back already the money thats why the agent couldnt see any match!! the heck!! don't they have a data base where they can see which of the two transactions has been cancelled and returned???? they only return one transaction, the other transaction was gone!!!
we couldnt get it!!!!
SO FRAUD WESTERN UNION!!! Give back our money!!!!
Product or Service Mentioned: Western Union Money Transfer.