Western Union - Money lost in transit

Update added by user Apr 02

g ive me my money back

Original review posted by user Apr 01

HI All,

I did a transfer of Rupees 5997.88 on 4/3/2016

I received MTCN 0354537428 through email confirmation

I am an Indian and I couldn't send the funds from an agent location so tried on website and it redirected me to a UK site.

Since the site will not accept Indian mailing address I had to change the address to Hemisphere and complete the transaction.

Immediately I get a call saying due to security reason transaction is cancelled by WU and amount will be refunded in 7 days. 18 days done, I send an email to WU and they ask transaction history and I sent it (Downloaded from ICICI bank India). After 48 threads of email they still ask for transaction history again and again again and again. God knows why probably to SHOVE IT UP IN THEIR ***.

I download transaction history from my bank account online and for them it looks like a BABY TOY TRANSACTION HISTORY.

PDF file with ICICI heading and the transaction says WESTERN UNION. Looks like the person who was looking into my Trans history forgot the spelling of WU and so he says it’s not valid.

As a customer I lost my money. As WU agent they send me scanned templates and take their daily count of work

I would like to take this complain to next level. Not for the amount of money but for the frustration I went through with WU. I begged like a dog in the end I get no bone. So just to make me feel good I would continue fighting. Even if this means I have spends double than 6000 rupees I WILL

I am attaching transaction history, screen shot from WU account which actually says money sent.

Just to let you know on the WU account I have a different MTCN number.


Jofina VJ

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Privacy and Data Security
Customer service

  • What I liked
      No items
  • What I disliked
    • When it comes to refund customer service beat around the bush
    • Beating around the bush
    • Customer service

Reason of review:
fools in WU UK customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Western Union Money Transfer
Review category
Cash Services
review #821322 by

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