Western Union - Incompetent Compliance Department
I've been funding my upcoming wedding using Western Union's money transfer services. In December, WU flagged me, stating that I was now on a watch list (presumably because I have repeated transfers to the same individual), requiring me to jump through a bunch of hoops.
The ordeal is usually completed in 20-90 minutes over the phone. Each time, I am assured that this will be the last time I am required to go through this process.
I am now 1 week away from the wedding, am overseas making the final preparations, and am unable to transfer the final $4k because we cannot connect over the phone and they cannot identify me in person (go figure).
Scru u WU and scru u govt ***. All a guy wants to do is get married.
Location: Cebu City, Cebu
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Western union blocked me after trying to send 80 dollars 4 days ago I sent 60 Clearly I am some kind of arch criminal.. The error code was customer not allowed...I told the lady the problem is western union not customer...these guys are retarded..I am using MoneyGram now
I'm going through the same thing they I've been sending two this person over 3 years now now they decided to block me from sending that individual who's located in Colombia i am very disappointed in western union they should not have the rite to stop me from sending to whom ever i want because of there suspicious feelings with know proof of fraud.it's stupid
I also have been flagged and they wonโt let me sent money. I have property in Mexico.
I have sent money over the past year or so down to take care of bills and pay individuals who have done work on my property.
Now for some reason I canโt send money to Mexico because of some made up reason. Itโs about time some started a class action law suit against them.
western Union we're tired of working with you
I have the same problem. I have sent money to Dominican Republic since 1990 without a problem and now all of a sudden I feel like I have been "blacklisted" arbitrarily and unilaterally.
I will stop using them.
There are many other companies that want my business. Screw western Union!
I had a very bad experienced with western Union. I sent money to the Philippines for an emergency for my business.
The money was sent on a Sunday afternoon. the money was flagged and I was told to get hold of Western union. After many explanations and providing all kinds of information and being place on hold multiple times, I was finally connected to the compliance department. They were so busy, ( as they say ) I left over 15 messages and Monday came around they still did not get back with me.
Almost close of business Monday, I tried calling compliance department directly for at least 20 times. I gave up and went back to the agency where I sent the money. There I was told that they cannot give me my money back unless they have instructions from western union themselves. After at least 6- to 7 hour ordeal, they unfroze my money.
The problem didn't end there. Compliance department change my mtcn number and not informing me, so my receiver could not retrieve the money. I went thru few more hours of being transferred to different department just to figure out that the mtcn number has been changed. It was the most frustrating ordeal with me.
They are highly incompetent people and they hold your money for days and you get no type of compensation for it. Its crazy.
They really left a very bad impression with me and sadly this isn't the first time.
my mother owns a company and lives in dubai. she regularly sends me money and sometimes she will have her employees send it if she is too busy.
couldnt pick up my transfer and was told to call the compliance department. they asked me a buch of intrusive questions then decided "as a business decision" to no longer allow me to use their services. WHAT?! i didn't do anything illegal.
i hope they go bankrupt. *** moneygram it is.
sent a money transfer on June 12th, of course if did not go through, so now it is 11PM and I still do not have the issue resolved, cannot get a hold of anyone in compliance dept to rectify this matter...wow if I ran a business like this and did not get back to my customer in 12 hours I would close up shop...extremely poor service, you need to fix this problem or everyone will use moneygram, a lot cheaper.....almost half the cost....