I purchased 2 money orders from western union one in the amount of $500.00 and another in the amount of $154.00 I filled out both money orders completely to my sister who resides in Georgia and signed both as well, I then dropped in a sealed envelope addressed to her residence later as weeks passed my sister informed me that she still have not received the money, so I immediately traced the activity on the money orders because I had the reciepts with the tacking number , I then learned much to my horror that they both were cashed but not by the intended person my sister, so once again I contacted western union money order department and let them know that both money orders were stolen and cashed by someone I didn't know.I then put in a request for a refund and tracer of where it was cashed, the agent also informed me I couldnt get a refund because it was cashed not by my sister or myself but some theif much to my dismay I was told to put another request in to have western union investigate and request that the bank of deposit which is bank of America refund me and it was all up to them and this can take a couple of months and they would contact me , to which a couple of months later I received a letter declining me a refund because of some bull *** about the reclamation period/statue of limitations has expired ,they also added that they did acknowledge from the affidavit I sent in requesting a refund that it was clear the signatures were different ...duh... And that it did appear altered and forged but bank of America requested I seek a refund and resolution from western union and the drawee/payor bank is liable not them.
So I am being bounced around and passed like a buck between these to multi million dollar institutions and companies like 654.00 clearly stolen from me is a big deal to either one of them , but western union refuses to refund me and all they can say it sorry . That is just disgusting and bad business practices, they have no loyalty towards there customers and basically protect thieves ..
Product or Service Mentioned: Western Union Money Order.
Monetary Loss: $655.