Contact Information

Western Union Phone Numbers

Toll-Free Number:

  • (800) 325-6000

Customer Care:

  • (800) 325-6000

Customer Service:

  • (800) 999-9660
  • (800) 562-2598

Fraud Hotline:

  • (800) 448-1492

Website Care:

  • (877) 989-3268
  • (800) 877-8973 TTY
  • (800) 325-4045
  • (877) 276-5554
  • (866) 519-0433
  • (800) 515-5505
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Western Union Email:

Corporate Office Address:

Western Union Financial Services, Inc.
P.O. Box 4430 P.O. Box 6036 Englewood, CO 80155
Bridgeton, Missouri 63044
United States

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Summary of Western Union Customer Service Calls

01:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Western Union to Ask about:

Request for Information Question:

  • “Need a security question” , Review # 1343559
  • “Non requested refund”
  • “See about a grant”

Payments and Charges Question:

  • “My transaction was rejected even after being told by a representative , that it would not be a problem ! I sent to the same list of people every week but yet I'm rejected several times this year !!!” , Review # 1354069

Other Question:

  • “I'm not being allowed to pickup money”
  • “Trying to send money”
  • “My name was block in western union”

Western Union Rating Stats

1.5 out of 5 stars
based on 260 reviews
See all 742 reviews

Rating trend


Western Union Terms of Service
Western Union Privacy Policy
Top Western Union Services

Money Transfer, Money Order, Customer Care

Top Western Union Products

Website, Account, Mobile Application

Western Union Pros and Cons

Pros: Wu wire service, Past transfers went well, Fair, I like to sue for blocking me and discrimination, I finally got my refund

Cons: Poor customer service, Customer service no resolution, Business tactics, Will not use western union again, No reason for problem given


The Western Union Company is a financial services and communications company. The corporate office of the company is based in the Meridian, Colorado, and its international marketing and commercial services headquarters are in Montvale, New Jersey. At the beginning, the company was the best known US Company in the business of exchanging telegrams. Western Union has a number of divisions, with products such as person-to-person money transfer, money orders, and commercial services. The company has 270,000 Western Union agent locations in over 200 countries and territories. Western Union was founded in Rochester, New York, in 1851 as The New York and Mississippi Valley Printing Telegraph Company.

Western Union changed its name to Western Union Telegraph Company in 1856. Specific services include BidPay, Western Union Mobile.

Western Union reviews and complaints

Western Union is ranked 30 out of 305 in Cash Services category

Area Served

USA, Worldwide

Payment Methods


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