Contact Western Union Customer Service
Western Union Phone Numbers and Emails
Toll-Free Number:
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(800) 325-6000
Customer Service:
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(800) 999-9660Money Order Customer Request
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(800) 877-8973TTY
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(800) 325-4045
Western Union Emails:
Western Union Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Western Union Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Western Union is 8003256000. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Western Union may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Western Union Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Western Union is 8003256000. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Western Union may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Western Union mainly because of request for information, refund, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Western Union is privacy@westernunion.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Western Union Website:
Western Union Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 6036
Englewood, CO 80155
Western Union Customer Service Reviews
Its hard to cancel recurring sending of money. It made me anxious because it automatically sends $100. As for the customer service, she was helpful but seemed in a hurry and detached.
How Good is Western Union's Customer Service?
Summary of Western Union Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Western Union?
Request for Information Question:
- “Can I send money to any bank in Jamaica”
- “I want to know if I am stuck in Greece need money. Can I transfer to myself through my account?”
- “I want to know how much it is to send $100 dollars to Akron Ohio from York South Carolina”
Refund Question:
- “Expired money order refund”
- “Refund for money order that I damaged”
- “Money order not refunded yet it's been 30 days”
Payments and Charges Question:
- “Is there stop payment on this money order?”
- “Transaction number says there's nothing there”
- “Need to receive transaction history from 2013 to 2023”
Shipping and Delivery Question:
- “Person did not receive money in Jamaica why”
- “Someone send me money but I haven't received it yet”
- “Money not received”
Account Question:
- “To fixe my account for sent a money to Dominican republic”
- “To fix wester union account”
- “I forgot my username and password”
Return/ Replace Question:
- “Send a money order return and have not received it yet”
- “Return my money order”
- “Changing the address”
Activation/ Cancellation Question:
- “I wanted the recurring sending of money cancelled”
- “I want to cancel a transaction”
- “I need to cancel a refund request”
Product/ Service Question:
- “I want a loan”
- “You guys put T-Mobile phone number fake phone number I can reach Customer Service . This is the worst WesternUnion service. You have not good fake telephone number.”
- “What's the meaning of food you send the money lot different state”
Staff Question:
- “Problem with Service”
- “Customer service”
- “Deep freezer service”
Cards Question:
- “Card problams”
- “My credit card charged multiple times”
- “Is there a problem with the western union app. Why can't I send money using a netspend card”
Employment Question:
- “I am sending my money (which is my salary) from Wise to Western union united states”
- “Unemployment emergency funds”
Website/ Application Question:
- “App not working”
- “To see if the site open back up”
Other Question:
- “Sending money errors”
- “Send money”
- “They owe me money”
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