Contact Western Union Customer Service
Western Union Phone Numbers and Emails
Toll-Free Number:
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(800) 325-6000
Customer Service:
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(800) 999-9660Money Order Customer Request
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(800) 877-8973TTY
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(800) 325-4045
Western Union Emails:
How to Contact Western Union Customer Service?
Most Popular Number:
| Total calls: 3 831 | Issues resolved: 171 | Last call: Apr 26, 2025 |
Western Union Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Western Union Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Western Union is 8003256000. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Western Union may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Western Union Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Western Union is 8003256000. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Western Union may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Western Union mainly because of request for information, refund, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Western Union is privacy@westernunion.com. 70% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Western Union Website:
Western Union Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 6036
Englewood, CO 80155
Western Union Customer Service Reviews
Im still waiting on western union to see if i im able to get a refundiI'm waiting on an answer now.from on line
How Good is Western Union's Customer Service?
Summary of Western Union Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Western Union?
Request for Information Question:
- To find out where my money is, that was supposed to go to OPPD
- “How can I change the address from one country to the next”
- “Verification”
Refund Question:
- “Trying to get a refund I got a money order they would not cash it they said it's unreadable all I want is my money back I don't have a ID but my husband has an ID could I put it in his name”
- “Refund”
- “Refund status”
Payments and Charges Question:
- “The sender doesn't have the receipt”
- “Transaction mistakes”
- “Possible fraud”
Return/ Replace Question:
- “Change letter in the transaction for receiver name”
- “Need a name change”
- “My money has been return.”
Shipping and Delivery Question:
- “Tracking number”
- “Find location that's open”
- “My family no get the money”
Account Question:
- “Sign in”
- “Reward points”
- “I need to recover a control number”
Product/ Service Question:
- “I accidentally signed the back of the money order and I'm trying to pay my rent and I meant to sign the front of it”
- “Not allowing me to pick up my money. Reads not network”
- “Expired money orders”
Activation/ Cancellation Question:
- “Cancel a money order that I lost before able to use it”
- “Cancel money order refund”
- “I need to cancel my money”
Staff Question:
- “Cust service”
- “Mutotth finance manager is giving problem for WesternUnion”
- “If service down how can I cancel my order”
Cards Question:
- “Card problams”
- “My credit card charged multiple times”
- “Is there a problem with the western union app. Why can't I send money using a netspend card”
Website/ Application Question:
- “I don't understand why U blocking me From this application western union”
- “I sent some money using the online app an it hasn't reached as yet”
- “App not working”
Employment Question:
- “I am sending my money (which is my salary) from Wise to Western union united states”
- “Unemployment emergency funds”
Other Question:
- “Money transfer not through”
- “Lost money order”
- “Money on inmate phone”
Compare Western Union Customer Service To
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