Vince Paul Y
map-marker Abu Dhabi, Abu Dhabi

Poor customer service,

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I've been trying to get an update for the whole day, it makes me frustrated especially the person who assisted me, keep saying the complaint has been addressed, hanging up the call. Very rude and disrespectful. They keep saying of promises to get back to me for updates. Been informed them that the money I've sent is for emergency. But it seems they could not understand, It's my money they don't have the right to make it on hold!!!
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Loss:
$1200

Preferred solution: Full refund

Anonymous
map-marker Pasadena, Maryland

Exchange rate is wrong

I send money Pakistan $ exchange rate was 277 rupees buy western union give me rate 260 . 17 rupees per dollar short. This is wrong.in future I will not send money through western union.
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User's recommendation: Don't send money through western union.

Alesia H Ikr

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Verified Reviewer
| map-marker Tampa, Florida

Refund

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Western Union - Refund
My money orders are misplaced I purchase two money orders monday December 11!2023 at 311 Gwinnett street around 1:30pm theyre now missing and already signed
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User's recommendation: Good company

MrC M

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Verified Reviewer

Send money

Zero response from Western Union They got their money and thats all theyre concerned about. Waste of time , customer service is nonexistent how they are still in business is beyond my comprehension. Deceitful dishonest deceptive business practice Use some other wire transfer services Hopefully they will be sued out of business
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Loss:
$1500
Cons:
  • Scam service

Preferred solution: Full refund

User's recommendation: Avoid- Scam service

Madissen Rgi

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Verified Reviewer
| map-marker Denver, Colorado

Refund

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Not answer my question i she have disconnected my cull after 15 minutes she have a lot of voices that she cant heard me
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Anonymous
map-marker Draper, Utah

Questions what is it hard to get my refund back?

Put the refund back in the account that was used to send money instead of going back and forth and they're not giving my son his refund. My son sent money to his sister but she lost her id. They said they're giving him back his refund but still can't. With his id but still can't .
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Dan M Tyw

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Verified Reviewer

Fraud

Western Union - Fraud
Received letter about $1500.00 transfer. No details involved...can't guess whether real or false. Absolutely no good help from support. Letter threatens turning money over to government...WHAT!!! Advised to take letter to Western Union locality...Did and 2 different places didn't know "Squat" about anything, and gave no help whatsoever. THIS IS *** POOR" BUSINESS!
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Preferred solution: Full refund

User's recommendation: QUESTION DOING BUSINESS WITH WESTERN UNION

Reginald M Loj

Tracking fund sent to South Africa

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as I was sending the transaction. It transmitted the funds without giving me a confirmation number or any type of transaction number. Please call me at 704-634-**** to resolve. Thanks.
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User's recommendation: Toll-free number to speak with live person to explain

Gary A Euy

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Verified Reviewer
| map-marker New York, New York

Issue Resolved

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Had to change the recipient's name and this was taken care of on the phone. Glad I didnot have to go back to Western Union to get the change made.
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Pros:
  • Efficient service
Cons:
  • Fees

User's recommendation: Just reach out to WU they are very helpful

Robert K Kns

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Verified Reviewer
| map-marker Rome, Lazio

Problem with Service

Wanted to send money to Peru. Said problem of some sort.!Called to find out what the issue was and was told I have to submit a on line form. Could not do anything over the phone with the agent. Western Union has been a standout staple for my family and Im 75 years of age. Lets our STUFF TOGETHER!!! Ok the issue is back in your hands. HELLO! HELP!
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Preferred solution: Fix my issue!!$$$!!!

Anonymous
map-marker Deer Park, New York

Need a refund for money that my niece has trouble picking up in Jamaica

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Your rep was very courteous. Thanks for my refund in a timely manner. WU have to change their way of not completing a transaction. When money is sent to our family members, sometimes its urgently needed and not allowing them to get the money makes life difficult for them.
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Anonymous
map-marker Brooklyn, New York

Perdida de mi tarjeta Pls

¡Perdida con otros documentos el día del ayer por la tarde de regreso a mi casa espero obtener una pronto mi nuevo domicilio es en el
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Ahmed A Ndu

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Verified Reviewer
| map-marker Boksburg, Gauteng

Refund for failed transfer

Sent money to my mom for medicines on the 9th of the current month.

The cash was available for her as the tracking system indicates. But when she try to cash it up the system changed to cash in process not ready .

I call hello paisa our local bank wich i use to send money via it .

They said better cancel the transaction and refund should be paid back to my account in 24 or 48 hours so i can send it again .

Passed 24 and 48 and days since the date mentioned above.

With emails requests calls .to my local bank .

Keep on saying the western union holding back my cash .

No one to help .

Just empty promises with empty emails .

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User's recommendation: Gambling sending money via such business be carful

Kobey Mue

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Verified Reviewer
| map-marker Mexico City, Mexico

Sending money

Cool not use WU to send money,debit card compromised Trying to send a transfer but no help with Agent was satisfying I went with REMITY who allowed for transfer with savings acct Paid $18 and will take 3 dys I will still use WU,my bank has recently added transactions with savings and it is free. Thanks Edisonirizarry@***.net
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User's recommendation: 4 yrs with WU never a problem, only once with larger amounts of money

Jamilynn Gab

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Verified Reviewer
| map-marker Tacoma, Washington

I'm fine WesternUnion outlet to get the money order.

I went to the 7-Eleven, she told me they dont do Western Union. Ill give you the address of the damn place. 1064* ***th Ave SW, Tacoma, WA 98498
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