Atlanta, Georgia
Customer service
Product or Service Quality

I initiated a send money transaction from USA to Philippines. I had done this several times over the years with no problem.

This month (October 2014) I initiated a transaction, received the transaction code and I expected the transfer took place. 15 minutes later I received a call from a WU compliance person (this had never happened in past). They asked questions which I answered. 10 minutes later I received a WU email saying transaction was denied.

I called my bank and they said they approved the payment. I then called WU and was switched from customer service to compliance to WU web group and I could get no explanation. I then went through send money process again and got the same result.

I then cancelled my WU account and will NEVER use them again. I have found a good reliable alternative that works flawlessly.

Product or Service Mentioned: Western Union Money Transfer.

Western Union Cons: Customer service.

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