Western Union
Reviews and Complaints
Never use them
Preferred solution: Deliver product or service ordered
I am on the Black List with Western Union
Western Union declined my transaction twice already!
Member of my family in Russia was getting married last year but I could not go, so I send money as a wedding gift. Western Union local location agent accept money, gave me MTCN number but after 12 hours I received the phone call from that location that my money transfer was POSTPONED and I have to call 1-800 number to talk to the customer service, so I did. The person on the phone requested all my information related to transaction and verification of my identity. After that, she pulled information from the system and began INTEREGATE me as a criminal asking why I am sending money, what the purpose of this transaction, how I know that it is my family that receiving the money, she asked about nature of the relation between me and my family member that I send money, how long I now that person (my favorite nephew). When last time I talk to him and get this: HOW I KNOW IF IT IS HIM THAT ITALK TO OR NOT SOMEONE ELSE THAT MASK HIS VOICE?! This interrogation was almost 40 min long and after those entire questions were answered Western Union representative loudly concluded that my transaction will be declined and I can receive my money back. I was trying to ask why it was declined, but she refused to listen and threatened me if I will talk to her like that she will CANCELL MY REFUND MONEY TRANSACTION. Few days later, I have received the flyer in the mail from them about the Fraud!
Recently, I was trying to send money to my family. 2 days after the transaction, I called my family to ask if they received money, and they said that MTCN number I gave them not in the system, so they could not get the money in Russia. I called the Western Union representative on the customer service line and they said without explanation that my transaction is canceled and I can get my money from the local agent .I felt at this point that I am on the Watch List with Western Union and all my transactions will be cancelled no matter what the amount I will try to send.
I have used Western Union services before for few years - no problems, but now I am on the BLACK LIST with them for some reason unknown to me!
I am much respected member of the community, Master's prepared nurse that works with dying patients and dedicates life to comforting hospice patients. I felt offended by this company suspecting me committing of fraudulent transactions. Shame, Western Union!
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Verified Reviewer | Los Angeles, CaliforniaWestern Union - Money Order Review from Los Angeles, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaWestern Union - Money Order Review from Los Angeles, California
My WU money order stolen from my mailbox 2/6/15 for my rent has not yet been refunded they did a trace to find it had been altered and cashshed includes DL# name n addresres i have sent them $30 and went through all procedures everytime i call i get the same bs call back 30 days my landlords company name and address was altered by inserting the thiefs name my landlord sent letter stating this man was not at this company nor did the company exist why r they stalling it dont take a rocket scientist to see the original payees name has been written over with all our money they hold on to even if it gets refunded years later explains why they are a multi-million dollar company wish i had all these amounts of money coming to me interest free
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Preferred solution: Full refund
Waste of time poor service at best
- Wu wire service
- Intrusive questions
- Customer service no resolution
Preferred solution: Let the company propose a solution
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Is there any courts to file a claim against western union for this behavior? I am totally embarrassed of their action.
My fiance was also blocked by western union. So disgusting! Me and my fiance been together for over 4 years.
Yeah this is happening more and more I think it's a banking problem that just blocking transfers out of the country. America's truly broke!
Same experience here, used to sent money to family for decades, suddenly they canceled my account without reason. I guess they think they're only one who can transfer money these days.
Hello WU, wake up, it's 21st century and it takes a few clicks to find another computer and send money. Oh and great job on losing customers!
Went to a agant and they told me my transaction was placed on hold I don’t know why then I try again and it now said it was canceled so now I’m wondering when I went to the currency’ exchange did they mark me thru western union . ?
Because there always questioning y I’m getting money sent to me !
I’m so pissed with the currency exchange on 55th California *** location ever and the workers are even more shittier and they act like there *** don’t smell . I hate people !
It happened to me and I had to call them to find out why my girlfriend family members couldn't picked up the money and I had to call Western Union to ask them what's going on. I had to answer some questions about what was the reason for me to send money and I told them and then they gave me a stupid answer and told me that I can go to any Western Union locations to get my money back. I will never use Western Union ever again and I'm hoping that someome will take them to court and sue them dearly cause they should not be in business ever again.
the same happens to me what unprofessional yo just blocked people for no reason
Western union did not follow exchange rate. Yesterday I changed Saudi riyal to peso.
They changed it to 12.50 instead of 13.73.I am in a hurry due to there is an emergency.
Beware if this establishment. They are stealing your money
Hi today I tried to send money to my relatives in Cebu , the western union staff told me the computer got error and I’m blacklisted on there list. I was humiliated at that time .
I can’t hold my tears cos I’m so shy many people on there shop of western and they staring at me. Seems like I make a crime... i ask them if I can still send money and the answer no” omg I’m shock this bad news.. before I helping a friend to send money on different country and different name .
All the cost I send is amount 5k US dollar . This is my mistake cos I make trouble for my self helping a friend . I learn my lesson today ! sometimes helping Is not makes you put you in the bad situation..
I was worried I can’t send to my family abroad emergency purpose cos of this mistake! I don’t want to be blacklisted on there list what I suppose to do !?
This is sadness for me ! Have a nice day!
They got no right to reducing you to tears western union are a bunch of assclown pieces of *** they are very rude and ignorate