Anonymous
map-marker Melbourne, Victoria

Never use them

It has been a week and the money has not been received in the receivers bank account . The customer service promises to call back and no response from them till today. No responsible action from the western union . I am taking this matter to consumer court in Melbourne for the losses i had because of this. There was a incident number given to me with promise of response within 24 to 48 hrs . it has been three days after that no response. Is this how western union respond to a customer after sending a money for medical emergency ? never use them
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Loss:
$5000
Reason of review:
not receiving money after 7 days

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Murrieta, California

I am on the Black List with Western Union

Western Union declined my transaction twice already!

Member of my family in Russia was getting married last year but I could not go, so I send money as a wedding gift. Western Union local location agent accept money, gave me MTCN number but after 12 hours I received the phone call from that location that my money transfer was POSTPONED and I have to call 1-800 number to talk to the customer service, so I did. The person on the phone requested all my information related to transaction and verification of my identity. After that, she pulled information from the system and began INTEREGATE me as a criminal asking why I am sending money, what the purpose of this transaction, how I know that it is my family that receiving the money, she asked about nature of the relation between me and my family member that I send money, how long I now that person (my favorite nephew). When last time I talk to him and get this: HOW I KNOW IF IT IS HIM THAT ITALK TO OR NOT SOMEONE ELSE THAT MASK HIS VOICE?! This interrogation was almost 40 min long and after those entire questions were answered Western Union representative loudly concluded that my transaction will be declined and I can receive my money back. I was trying to ask why it was declined, but she refused to listen and threatened me if I will talk to her like that she will CANCELL MY REFUND MONEY TRANSACTION. Few days later, I have received the flyer in the mail from them about the Fraud!

Recently, I was trying to send money to my family. 2 days after the transaction, I called my family to ask if they received money, and they said that MTCN number I gave them not in the system, so they could not get the money in Russia. I called the Western Union representative on the customer service line and they said without explanation that my transaction is canceled and I can get my money from the local agent .I felt at this point that I am on the Watch List with Western Union and all my transactions will be cancelled no matter what the amount I will try to send.

I have used Western Union services before for few years - no problems, but now I am on the BLACK LIST with them for some reason unknown to me!

I am much respected member of the community, Master's prepared nurse that works with dying patients and dedicates life to comforting hospice patients. I felt offended by this company suspecting me committing of fraudulent transactions. Shame, Western Union!

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40 comments
Guest

Is there any courts to file a claim against western union for this behavior? I am totally embarrassed of their action.

Guest

My fiance was also blocked by western union. So disgusting! Me and my fiance been together for over 4 years.

Guest

Yeah this is happening more and more I think it's a banking problem that just blocking transfers out of the country. America's truly broke!

Guest

Same experience here, used to sent money to family for decades, suddenly they canceled my account without reason. I guess they think they're only one who can transfer money these days.

Hello WU, wake up, it's 21st century and it takes a few clicks to find another computer and send money. Oh and great job on losing customers!

Guest
reply icon Replying to comment of Guest-1696484

Went to a agant and they told me my transaction was placed on hold I don’t know why then I try again and it now said it was canceled so now I’m wondering when I went to the currency’ exchange did they mark me thru western union . ?

Because there always questioning y I’m getting money sent to me !

I’m so pissed with the currency exchange on 55th California *** location ever and the workers are even more shittier and they act like there *** don’t smell . I hate people !

Guest

It happened to me and I had to call them to find out why my girlfriend family members couldn't picked up the money and I had to call Western Union to ask them what's going on. I had to answer some questions about what was the reason for me to send money and I told them and then they gave me a stupid answer and told me that I can go to any Western Union locations to get my money back. I will never use Western Union ever again and I'm hoping that someome will take them to court and sue them dearly cause they should not be in business ever again.

Guest

the same happens to me what unprofessional yo just blocked people for no reason

Guest

Western union did not follow exchange rate. Yesterday I changed Saudi riyal to peso.

They changed it to 12.50 instead of 13.73.I am in a hurry due to there is an emergency.

Beware if this establishment. They are stealing your money

Guest

Hi today I tried to send money to my relatives in Cebu , the western union staff told me the computer got error and I’m blacklisted on there list. I was humiliated at that time .

I can’t hold my tears cos I’m so shy many people on there shop of western and they staring at me. Seems like I make a crime... i ask them if I can still send money and the answer no” omg I’m shock this bad news.. before I helping a friend to send money on different country and different name .

All the cost I send is amount 5k US dollar . This is my mistake cos I make trouble for my self helping a friend . I learn my lesson today ! sometimes helping Is not makes you put you in the bad situation..

I was worried I can’t send to my family abroad emergency purpose cos of this mistake! I don’t want to be blacklisted on there list what I suppose to do !?

This is sadness for me ! Have a nice day!

Guest
reply icon Replying to comment of Guest-1586930

They got no right to reducing you to tears western union are a bunch of assclown pieces of *** they are very rude and ignorate

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Bertina Ssl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Western Union - Money Order Review from Los Angeles, California

Can not get refund been 6 months 2/6/15 since money order was stolen and u have proof that it was altered along with responsible persons drivers licenense this is my rent landlord been patient although a late fee of $35 per month being added on all i get are lies and promises from your phone reptesenatives what is the hold up you have the cashed mo with all information as to who cashed it bank and id of perpatrator its bad enough losing your rent but to add to the problem by a reputable financial institution is beyond fair business practice especially after 6 months not everyone has money to replace the funds that was entrusted to your company im sure there has to be a more practical way for a refund why is the bank of first deposit responsible when the mo was purchased from your company you refund the customers money than take all the time you need to deal with the bank still waiting
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Reason of review:
Problems with payment
1 comment
Guest

Going through same thing this is ridiculous! I will never uss there service again.

Im mad *** *** and one pissed off customer. All the run arounds and hula hoops they put you through is bad business.

Im stressed the *** out sbout this have all proof n they still wanna be in denial. Smmfh im disgusted with Wu

Bertina Ssl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Western Union - Money Order Review from Los Angeles, California

My WU money order stolen from my mailbox 2/6/15 for my rent has not yet been refunded they did a trace to find it had been altered and cashshed includes DL# name n addresres i have sent them $30 and went through all procedures everytime i call i get the same bs call back 30 days my landlords company name and address was altered by inserting the thiefs name my landlord sent letter stating this man was not at this company nor did the company exist why r they stalling it dont take a rocket scientist to see the original payees name has been written over with all our money they hold on to even if it gets refunded years later explains why they are a multi-million dollar company wish i had all these amounts of money coming to me interest free

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Reason of review:
Poor customer service
1 comment
Guest

I am having the same problem now. Can you tell me if this was ever resolved?

Anonymous
map-marker Baltimore, Maryland

Other Product Review

Set one to span ans italy More than six errors with name spelling to reciever due to Poor quality of english when aendinf from maryland usa Problem should not happen Sounds like voices on phone are chinese
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Reason of review:
Poor customer service
Anonymous
map-marker Wilmington, Delaware

Purchased a money order from Western Union? Cant cash it anywhere well get in line.M

While visiting my sick mother in Alabama, I was sent a money order by my sister in the same town. The money order was puchased at a publix grocery store. I went to a Publix store and was told that i could only cash a MO there on the same day of purchase. I went to another Western Union agent at Winn Dixie near by and was unable to cash to money order therel, it was about 7pm, I was going to purchase groceries there with my MO. I was told to cash the MO at my bank. Well being from out of town, that was not an option, the money order was made out to me. What is the real problem with your money orders Western Union???????
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Loss:
$43
Cons:
  • Customer service no resolution
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Spring Valley, Nevada

Western Union Money Transfer Review

On 3 occasion I have tried to trans fur money to relatives in Jamaica and was denied transfer when u ask western union agents theyvdo not know why I was not able to send money last Pearson I talk to tel me to go on some web site and fill out form like am applying for a loan western union is not a good service
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Reason of review:
Order processing issue
Rickey Ave
map-marker Sydney, New South Wales

Customer service

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Hi, I was going to transfer money to a business account, but I could not. I wondered if there is anyway I could do it so I called to the customer service in Australia. First, I did not understand their English because their ACCENT was just too strong. It was actually my first time to experience customer service that I had communication problem. Second, they transferred me to five different representatives and also gave me a fake number to contact. At the end, I realised that it was just impossible to send money to a business account with western union but what I did not understand was why they were so inexperienced with the service and why they had to waste my whole 40 minutes.
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Cons:
  • No reason for problem given
  • How situation is handled
  • Customer service
Reason of review:
Poor customer service
Anonymous
map-marker Voorhees Township, New Jersey

Western Union Customer Care Review

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App is convenient but customer service is HORRIBLE. It's difficult to fully understand what they are saying and they rarely know how to help you without putting you on hold. Western union really needs to stop outsourcing their customer service. It's counter productive.
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Reason of review:
Poor customer service
Anonymous
map-marker Mountain View, California

Western Union - Money Transfer Review from Mountain View, California

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This so called company will go out of business. Being told "I'm sorry" is not what consumers want to hear. We want results. I was told that my bank had declined a credit card transaction. The bank advised me that it was Western Union that declined the transaction. Two hours wasted online. I will seek an alternative to these amateurs. Western Union did not meet my expectations. They failed miserably.
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Reason of review:
Poor customer service
Anonymous
map-marker Fort Lauderdale, Florida

Western Union - Money Transfer Review from Fort Lauderdale, Florida

Western Union failed to give my sick mother in rural Mississippi 300 dollars. She suffers from hypoglycemia and has been given the run around and each time we call it's another lie. We are suing them and joining a class action suit to force them to be accountable.
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Reason of review:
Problems with payment
1 comment
Guest

I have been given the same run around as everyone else. Customer service completely is useless and they can't resolve or help with anything.

The offline support team is a joke.

I would like to join this lawsuit that you mentioned. Can you please provide me more information on how and where?

Anonymous
map-marker Falmouth, Trelawny Parish

Western Union Money Transfer Review

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I was barred from receiving money
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Reason of review:
Bad quality
Anonymous
map-marker Fort Myers, Florida

Money Order refund

Meme I bought a Western Union money order from a Winn Dixie to pay my rent, the landlord returned the money order to me as they no longer accept MO as payment form. I went to Suncoast to deposit it, they told me to return to Winn Dixie and they will give me a form that will allow them to cash for a $25.00, which was fine for me. When I went to Winn Dixie, they don't give me any forms, told me that I have to call Western Union. I called WU customer service, the process is a pain in a butt.
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Reason of review:
Poor customer service
Anonymous
map-marker Hyattsville, Maryland

Western Union guess what a Class action Suit sound good to me.

This just happen to me. I purchased a money order and I made it out but ended up not needing that amount to pay the bill so it was given back to me. My bank will not take the money order so I called the place of purchase and was told that they do not cash money orders. I have the stub and the receipt and I can't get my money back. I paid a $1.00 fee for what. Call the number on the back of money order and they told me to take it to a check cashing place but WU can't even provide me a list of check cashing places that will take the money order back. Ok. I suck it up and pay a fee to cash this money order if I can find a check cashing place to take it. If I'm unsuccessful locating a check cashing place that will take it back I will send it back to WU but believe me I will never buy another Western Union money order. Lesson well learned.
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Loss:
$450
Cons:
  • How situation is handled
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Fresno, California

Waste of time poor service at best

went 4 places and could not send money people said their machines were down. called on phone when ask to speak to a supervisor was put on hold for more than 20 mins before the connection went silent, ask for Corp. or home office. I have been hung up on disrespected as a customer by taking my information and given no answers why the transaction could not be processed. Then my husband tried and he was so frustrated with the run a round he gave up. something is really wrong and its only a sign of what's to come in America or, our United States if we don't wake up! OUTSOURCING IS NOT ALWAYS A GOOD THING. i HAVE USED WESTERN UNION FOR 56 years this is so truly the end of what was once a great company. A us citizen that is concerned
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Pros:
  • Wu wire service
Cons:
  • Intrusive questions
  • Customer service no resolution
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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